Healthcare Design Specialist

Description

About Henricksen

Henricksen (Oak Brook, IL) is a full-service contract furniture dealership specializing in office, healthcare, education, government, senior living, and hospitality spaces. In 1962, Henricksen opened its doors as a small, family-run dealership. Today, Henricksen is a leading national dealership with twelve offices in Illinois, Minnesota, New York, Pennsylvania, Tennessee, Washington, DC, and Wisconsin, 300+ full-time employees, and annual sales of $300+ million. With 300+ manufacturer partnerships, Henricksen offers an array of products from systems furniture, casegoods, seating, lounge, and conference furnishings to architectural solutions including modular walls, flooring, lighting, sound masking, and technology equipment. Henricksen is one of the largest privately-owned dealer partners of HNI in the United States. HNI’s furniture brands include Allsteel, Gunlocke, HBF, The HON Company, and Kimball International.

Job Summary

This position has the option to work out of either our IL (Chicago or Oak Brook), MN (Minneapolis) or WI (Madison or Milwaukee) offices. The Design Healthcare Specialist will serve as Henricksen’s subject matter expert in clinical design, laboratory applications, and healthcare-focused client solutions across the organization. Partner internally and externally alongside the Director of Healthcare Strategy to translate clinical, laboratory, and operational workflows into effective strategies that advance Henricksen’s healthcare vertical offering. Emphasize design-led solutions, in support of strategic pursuits, the development of scalable tools and proven practices. Develop internal healthcare and laboratory capabilities across markets to drive growth, collaboration, and differentiated client outcomes.

Responsibilities:

• Healthcare Design + Applications. Translate clinical and laboratory workflows, operational requirements, equipment needs, and patient, caregiver, and end-user needs into effective design, space, and product solutions. Partner with sales, design, manufacturers, and other project stakeholders to develop differentiated solutions that address the unique operational and performance requirements of healthcare and laboratory environments. Provide expertise across acute care, ambulatory, behavioral health, exam and treatment rooms, care team areas, waiting spaces, clinical and diagnostic laboratories, research facilities, and other specialized healthcare environments. Guide the selection and application of furniture, modular laboratory systems, casework, work surfaces, storage, seating, and related solutions based on cleanability, infection prevention, chemical resistance, durability, ergonomics, safety, accessibility, flexibility, and reconfigurability. Support programming, space planning, product applications and specifications, product evaluations, mock-ups, and strategic client presentations.
• Capability Development + Growth. Develop and maintain healthcare and laboratory typicals, planning guidelines, learning resources, product recommendations, tools, and proven practices that can be leveraged across markets. Educate and support Henricksen designers and sales teams on clinical and laboratory applications. Identify opportunities to replicate successful healthcare and laboratory solutions across the organization. Support strategic healthcare and laboratory pursuits, proposals, presentations, and client workshops. Collaborate with manufacturers and strategic partners to expand Henricksen’s healthcare and lab capabilities. Stay current on healthcare and laboratory trends, products, regulations, technologies, and emerging client needs. Contribute to healthcare thought leadership, case studies, industry events, and market-development initiatives.
• Daily Work Execution. Promote cross-market sharing of lessons learned, innovations, and successful project outcomes. Maintain healthcare vertical reporting, dashboards, and performance tracking tools. Monitor healthcare strategic initiatives and provide regular progress updates to vertical leadership. Coordinate vendor, partner, and alliance activities supporting healthcare vertical initiatives. Ensure healthcare-specific materials, messaging, and resources remain current and aligned with organizational standards. Support accountability, innovation, and continuous improvement efforts related to healthcare service delivery and operational effectiveness.
• Community + Culture. Develop and maintain strong relationships with internal healthcare leaders, market teams, and business partners. Facilitate communication and collaboration among healthcare-focused leaders and professionals across markets. Promote a collaborative, inclusive, and client-centric culture throughout the healthcare community. Model and reinforce organization values, culture, and commitment to excellence. Maintain accountability for ongoing learning and improvements required to perform job. Collaborate and take initiative to support the success and growth of self, others, and the organization.

Requirements

Qualifications – Education + Experience

Required:

• Bachelor’s degree in Interior Design, Architecture, Healthcare Design, Laboratory Planning, or related field
• 5+ years of experience in contract furniture dealership and/or manufacturer
• 2-3 years of laboratory-specific experience
• Strong understanding of clinical and laboratory workflows and their impact on space planning and product applications (i.e., modular and reconfigurable laboratory furniture systems)
• Experience developing solutions for healthcare and/or laboratory environments
• Knowledge of healthcare and laboratory furniture, materials, finishes, and performance requirements
• Ability to translate complex client requirements into practical and effective design solutions
• Proficient and effective communicator (written and verbal) across various audiences and situations
• Proven ability to collaborate with clients, designers, architects, clinicians, facilities teams, manufacturers, and sales professionals
• Proficiency in AutoCAD, CAP Studio or Project Matrix, Configura CET, and proven graphic layout skills
• Proven track record in customer facing environment (internal and external)
• Exhibits a growth mindset and the willingness to foster continuous learning and professional development
• Conscientious and flexible, with a strong work ethic and problem-solving, process, and team orientation
• Proficient in Microsoft Office365 applications (including MS Word, Excel, and PowerPoint)
• 30% travel anticipated

Preferred:

• NCIDQ and/or EDAC certification
• Established network within the healthcare, laboratory, architecture, or design community

Additional Information

Henricksen offers competitive wages based on skills and experience as well as comprehensive benefits packages. As an Equal Opportunity Employer, Henricksen is fully committed to cultivating a culture that is inclusive and integrates its Core Values in every action, every interaction, and every decision that is made.