- Location
- Bruxelles
- Type
- Full-time
- Seniority
- Manager
- Experience
- 1+ years
- Closing date
- Today
- Source
- CareersPage
Description
Mission Overview:
As part of a consultancy mission at a client site representing Keystone Solutions, the Service Manager is responsible for the operational management of services related to a central case management system for the judicial domain. This role ensures service quality, continuity, and continuous improvement in alignment with ITIL best practices.
Key Responsibilities:
- Manage daily operations of services (support, service desk).
- Implement and manage ITIL processes (Incident, Problem, Change, Request Management).
- Coordinate Service Desk activities (L1 / L2 / L3 support).
- Monitor and prioritize incidents (bugs) and service requests.
- Manage changes and ensure controlled releases.
- Track SLA/KPI performance and provide reporting.
- Act as the operational point of contact between business, ICT, and vendors.
- Drive continuous service improvement.
- Maintain operational documentation and procedures.
Profile:
- 1–4 years of experience in IT support or service management.
- Basic knowledge of ITIL principles.
- Strong analytical and organizational skills.
- Good communication and coordination abilities.
- Structured and proactive mindset.
Nice to have:
- ITIL certification.
- Experience in public sector or judicial environments.
At Keystone Solutions, we offer a dynamic consultancy environment where you will tackle diverse challenges across various client projects. Our commitment to turbo-charged learning ensures that you will have broad professional development opportunities, and we are dedicated to supporting your career growth. Being a
If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.
Duration: As soon as possible - 16/09/2027 12 months • (full time)
Skills required:
- .Net - Level: Junior - Most recent: Any time
- Data & Services Architecture - Level: Junior - Most recent: Any time
- Identity and Access Management (IAM) - Level: Expert - Most recent: Any time
- ITIL - Level: Junior - Most recent: Any time
- Microsoft Dynamics - Level: Junior - Most recent: Any time
- Salesforce - Level: Expert - Most recent: Any time
Language requirements:
Dutch or French
Level Native
English
Level Active knowledge
