- Salary
- $140k – $200k/yr
- Location
- New York, New York, US
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Manager
- Source
- Y Combinator
Description
About Spott
Spott is a YC-backed AI startup with its HQ in Leuven, Belgium and. We are on a mission to transform the recruitment industry. Together, we’re building the first AI-native recruitment platform (ATS & CRM) that empowers professional recruiters to close more placements and help everyone find the right job more easily.
Why?
Recruitment is an $700B+ industry still running on outdated methods. The biggest players are slow to innovate. Spott isn’t a tool that will be added to legacy software, it is a full reset. We are the core operating software. AI-native, fast, scalable, and personal.
What We’re Looking For
✔️ You have a Master’s degree in Engineering, Economics, Communications or a related field
✔️ 2+ years in Customer Success, Onboarding, Customer Support or a similar client-facing SaaS role
✔️ Clear, confident verbal and written communication skills in English (Dutch/French are a plus)
✔️ A growth mindset - eager to learn, experiment, and expand your knowledge.
✔️ Experience with recruitment tech or in recruiting, especially agency recruiting, is a plus
What You’ll Do
You’ll work at the intersection of customer success, support, onboarding and product, helping agencies get the most out of Spott, and turning every onboarding into a long-term partnership.
✔️ Lead onboarding and implementation for SMB clients, from setup to go-live
✔️ Provide day-to-day customer support across email, chat, and calls, troubleshooting issues and resolving questions quickly
✔️ Gather customer feedback and work with the product team to improve the product.
✔️Work closely with one of the founders to improve internal processes and operations to ensure efficiency.
What We Offer
✔️ Competitive salary and generous stock options
✔️ The chance to grow with us and achieve your career aspirations.
✔️ Great team vibe with regular dinners, sports activities and international offsites
Overall, if joining a high growth company, with an extremely talented & ambitious team sounds appealing to you, then you should apply - even if you don't match all criteria 🙂