Student – Ceremonies & Events Operations Graduate Assistant

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

The Opportunity

The Ceremonies & Events team at Southern New Hampshire University is seeking a Manchester campus-based graduate student for the role of Ceremonies & Events Operations Assistant. In this role, students will gain valuable hands-on event operations experience in a fast-paced environment, supporting a range of campus and community events, including Commencement. The ideal candidate is motivated, detail-oriented, and curious with strong organizational skills. This position provides students a unique professional development opportunity, while bringing joy to the SNHU community through vibrant, engaging events. This is a hybrid position that combines daily remote work with regular in-person responsibilities. In-person attendance is required for weekly team meetings, event preparation, and more than 30 university events throughout the year.

Essential Duties and Responsibilities

• Support day-to-day Ceremonies & Events team operations including student communications, event logistics and support, project management and special recognition processes
• Respond to student email inquiries related to attending their Commencement ceremony with empathy and professionalism
• Assist with preparation of planning documents, organizing event materials at campus Operations Center and providing excellent customer service for university events and ceremonies
• Develop proficiency in professional software and university systems such as SharePoint, Unify, Wrike and Power BI
• Coordinate the VIP experience for large-scale events, including guest ticketing, parking, special accommodations, and welcome/check-in process

Minimum Qualifications

• Current enrollment in a campus-based graduate program at SNHU
• Attention to detail and high level of reliability
• Strong oral and written communication skills and ease in relating to students from diverse backgrounds
• Experience in customer service, student leadership, event planning, project coordination or other related roles preferred
• Demonstrated proficiency with MS Office applications (Outlook, Word, Excel, Teams and PowerPoint) and other technology
• Ability to stand for long periods of time, lift at least 25 pounds and work evenings or weekends as needed for university events

Learning Outcomes

• Develop Communication skills through professional interactions with students, staff, and faculty.
• Strengthen Teamwork skills by collaborating with departments across the university.
• Build Professionalism through reliability, accountability, and workplace etiquette.
• Enhance Technology skills through the use of office systems, software, or specialized tools.
• Improve Critical Thinking by solving problems and making informed decisions in a fast-paced environment.
• Increase Career & Self-Development through workplace experience and professional growth.
• Develop Equity & Inclusion awareness by interacting respectfully with diverse populations.

Work Schedule

Flexible with office hours Monday through Friday between 9am and 4:30pm, with occasional evening or weekend hours for scheduled events. Hours will not exceed 25 hours per week.

Additional Information

Please provide your class schedule, in addition to your resume, with your application. Primary work location

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.