Service Assurance Representative

Griffith Foods is the caring, creative product development partner helping food companies meet the evolving needs of consumers while sustaining the planet. As a family business founded in 1919 and headquartered in Alsip, Illinois USA, Griffith Foods is known for true, collaborative innovation guided by their Purpose of “We Blend Care and Creativity to Nourish the World”. The company’s product capabilities range from seasonings and marinades to coating systems and sauces that are better for people and better for the planet. For more information, visit www.griffithfoods.com.

Key Roles & Responsibilities:

• Maintains regular communication with sales and customers and carries out order-entry process.
• Coordinates and follows up on sales orders, along with other departments (planning, production, procurement, logistics, warehousing, quality and sales) to meet required delivery dates.
• Resolves sales and customers' inquiries and supports them in emergency situations.
• Identifies out or in rule orders according to the decision grid for the Service Assurance department.
• Promotes customers' adherence to supply agreements and inventory policies (MTS, MTO, MTO-E, MOQ).
• Negotiates lead time for sales orders, with customers or internally.
• Negotiates, monitors and communicates order status to internal and external customers.
• Receives, processes and monitors customer complaints and/ or material rejections.
• Requests inter-plant transfers of allocated finished goods on a timely basis.
• Generates and analyzes service level reports of his/her own accounts.
• Participates in root cause analysis for any problem or event, and for all the missed orders.
• Coordinates, along with sales and finance, the release of accounts on credit hold.
• Builds and cultivates relationships with customers.

Knowledge and Experience:

• Bachelor’s degree in administrative areas.
• 2-3 years of experience in customer service, planning, procurement, or sales areas.Experience in the food industry is highly preferred.
• Handling an extensive portfolio of products.
• Managing a high volume of purchase orders.
• Advanced English.