Resident Services Manager

Location:

Highland Springs by Erickson Senior Living

Join our team as Resident Services Manager who provides leadership and support to some or all of the following departments: Resident Services, Community Resources, the Volunteer Program, Wellness, Fitness/Aquatic Center, Community TV, Pastoral Ministries, and Intermissions, creating and offering opportunities for resident engagement and enhanced quality of life.

What we offer   

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

How you will make an impact

• Support the successful integration of person-centered, strengths-based programs and services for all residents.
• Develop and maintain a consistent and qualitative needs assessment of the population and provide high-quality responses to those needs
• Ensures compliance with all federal, state, local, and facility regulations and policies
• Support our independent living residents in the community, ensuring a successful life experience while promoting the social, psychological, emotional, physical, intellectual, and spiritual needs of those living in the community
• Recruit, hire, supervise, train, and support staff of the highest quality in each division of Resident Services 
• Participates in the Welcome Home Representative program
• Establishes relationships with new residents and works to ensure their successful integration into the community.
• Participates in the coordination of services to residents through appropriate staff committees and departmental meetings
• Reinforces positive employee relations, ensures standards of appearance are met, creates a work environment that encourages positive problem solving, and facilities an engaged workforce.

Compensation: Commensurate upon experience starting around $70,000 annually

What you will need 

• Minimum of 3 years of relevant work experience
• Healthcare experience preferred
• The passion and desire to work with the elderly; understanding of the aging process and the physical, psychological and social needs of our residents

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Highland Springs is a beautiful 89-acre continuing care retirement community in North Dallas, Texas. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Highland Springs helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.