- Location
- Bogotá, Colombia · Medellin
- Workplace
- Remote
- Type
- Full-time
- Department
- R&D - Technology
- Experience
- 30+ years
- Source
- Lever
Description
Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!
We are seeking a proactive, calm-under-pressure Incident Commander to manage incident response within our SaaS operations. In this role, you’ll serve as the authoritative voice during incidents, steering resolution while ensuring effective communication across teams, driving resolution, performing root cause analysis (RCA), and ensuring clear post-incident documentation for both internal teams and customers.
📍 Location: This is a fully remote position located in Colombia.
Contact
Maira Russo - Senior Talent Acquisition Partner
Contact
Maira Russo - Senior Talent Acquisition Partner
Skills
AWSJiraDevOps
Benefits
Contrato a termino Indefinido¨ with all the legal benefitsPrepaid MedicineLife insurance and funeral assistanceInternet allowanceHome office stipendCompetitive compensation — above the market average100% remote work environment and an excellent work-life balanceOpportunity to work for a growing global SaaS leader companyA culture that promotes independence, innovation, trust, and accountabilityOpen space to be creative, innovative and strategize for the futureMentorship by highly experienced professional Budget for training, we want you to grow5 Personal Time Off days per yearSick Leave Top up to total 100% of salary paid by the employer from Day 3 to 90. Recognition Award, additional paid time off in recognition of the corresponding year of serviceUpgrade vacation starting at 5 years of serviceAI-first environment: Be part of an AI-first engineering organization that embraces modern tools, automation, and AI-driven ways of working.
