Housekeeping Supervisor

Location Overview
Join our team in Aman Tokyo. From the heights of the Otemachi Tower, Aman Tokyo tempers urban dynamism with a profound atmosphere of serenity. Inspired by Japanese design tradition, with ikebana displays, washi paper doors and engawa platforms, the vast lobby, ryokan-style rooms and Aman Spa are all among the city’s largest. 

Under the direct supervision of the Housekeeping Assistant Manager, the Housekeeping Supervisor is responsible for ensuring the highest level of guest satisfaction in accordance with the Policy and Procedure and Standard Operating Procedures Manual and Guideline established by the hotel or the corporate office.

Responsibilities

• Understand and embody Aman Flamework, such as Ambition, Purpose, Brand Pillars, Values and Competencies.    
• To ensure that the Brand is protected, to ensure that all business partners and guests are delighted by their on-property experience, in the best traditions of the Aman culture and Flamework.
• Be open and supportive with implementation of new ideas.
• Utilize resources to achieve improvement of productivity of tasks and quality of the service.
• Obtain feedback from guests to improve services and facilities actively.
• Full knowledge of stay package and promotions available to guests.
• Full knowledge of guest rooms and information of outlets in the hotel.
• Full knowledge of the operational systems at Housekeeping.
• Ensure to maintain storage areas and pantries are clean and tidy at all times.
• Communicate guest preference information with other departments to delivery customer delight.
• Create a positive and highly motivated working environment that promotes and develops teamwork.
• Help each other across departmental boundaries.

Requirements

• Verbal and written proficiency in English and Japanese
• Minimum 3 years as Housekeeping Supervisor in an international luxury hotel.
• Computer knowledge, ability to work long hours
• Motivated and team builder
• Flexibility, enthusiasm, initiative
• Goals oriented, desire to achieve goal
• Committed

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.

Role

Under the direct supervision of the Front Office Manager / Assistant Front Office Manager, the Front Office Assistant Manager is responsible for the entire Front Office daily Operations, ensuring the highest level of guest satisfaction in accordance with the Policy and Procedure, Standard Operating Procedures and other guidelines established by the hotel or the corporate office

Responsibilities

• Understand and embody Aman Flamework, such as Ambition, Purpose, Brand Pillars,Values and Competencies.

• To ensure that the Brand is protected, to ensure that all business partners and guests are delighted by their on-property experience, in the best traditions of the Aman culture and Flamework.

• Manage the daily activities of Amansantis in the team when the Front Office Manager /Assistant Front Office Manager is absent.

• Maintain department organization, manning and productivity under the guidance and supervision of the Front Office Manager.

• Display a positive and passionate attitude towards the accomplishment of division goals and achievements.

• Full knowledge of stay package and promotions available to guests.

• Manage and maintain Guest History profiles and ensure Guest Recognition, Customer
  Delight and Retention on daily bases

• Ensure the guest information is properly handled and protected.

Requirements

• Minimum 3 years as Front Desk / Reception supervisor in an international luxury hotel.

• A four years Degree/Diploma in any discipline.

• Fluency in English and Japanese, with excellent communication and interpersonal skills.

• High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Aman Global Complimentary Night Programme.

• Discount on Food & Beverage Outlets and Aman Retail Boutique.

• Meals and coffee breaks during shifts.

• Club activities.

• Birthday Benefit (Food & Beverage outlet experience).

• Qualification acquisition support.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.