VodafoneThree - Dedicated Customer Service Advisor - 12 Months FTC

Working hours: Full Time- 37.5 Hours per week- Monday to Friday- Shifts between 8am and 6pm An Enhanced Customer Service Advisor acts as a dedicated customer champion, ensuring customer accounts run smoothly and efficiently. They build strong relationships with customers and key stakeholders, developing a deep understanding of individual needs to provide tailored support and exceptional service. Working closely with both internal and external partners, they take ownership of customer queries, proactively resolving issues and delivering a positive customer experience at every stage of the journey. You'll take ownership of customer relationships, delivering a seamless experience by resolving queries via phone and email within agreed service levels. You will act as a trusted point of contact for escalations and complex account issues, providing clear communication and effective solutions. You'll support Account Managers and Service Managers to help ensure customer accounts are managed efficiently and proactively. You will build strong relationships with colleagues and stakeholders, coordinating resources to deliver the best possible outcomes for customers. As part of a high-performing team, you'll contribute to delivering world-class customer service and consistently exceeding customer expectations. You'll champion continuous improvement by identifying opportunities to enhance the customer experience and supporting wider business initiatives when needed. You've got excellent communication skills, with the confidence to build strong relationships and engage effectively with people at all levels. You have strong literacy and numerical skills, alongside a keen eye for detail and accuracy. You've gained customer service experience, ideally within the telecommunications industry, and understand the importance of delivering a great customer experience. You may have experience managing client relationships or supporting business customers; while desirable, this isn't essential. You have a passion for continuous improvement and enjoy finding ways to enhance both the customer and colleague experience. You've worked on projects, initiatives, or process improvements, helping to drive engagement and positive outcomes. If you have experience using Crystal or similar customer management systems, that's great, but it's not essential as full training will be provided.