Services Specialist - Resource Management

Do you enjoy building high-performing service organizations and ensuring the right resources are deployed to meet customer needs?

Are you passionate about workforce planning, operational excellence, and driving customer success?

Partner with the best

As a Services Specialist - Resource Management, you will be responsible for leading resource planning and deployment activities to ensure customer commitments and business objectives are achieved. You will work closely with service leaders, operations teams, and business stakeholders to forecast resource requirements, develop workforce plans, and ensure the organization has the capabilities needed to support current and future business demands.

You will play a key role in balancing customer requirements, workforce availability, and operational priorities while driving efficient resource utilization and supporting talent development initiatives.

As a Services Specialist - Resource Management, you will be responsible for:

• Leading field resource deployment planning and execution to support customer requirements and business performance metrics.

• Partnering with Customer Service Managers to address escalations and resolve resource-related challenges.

• Developing long-range forecasts of regional workforce requirements based on business needs and growth plans.

• Creating and executing short-term and long-term resource plans aligned with operational commitments and resource forecasts.

• Supporting workforce planning activities, including recruitment, succession planning, skills assessments, and employee development initiatives.

• Identifying capability gaps and coordinating advanced training programs to ensure workforce readiness.

• Collaborating with senior business leaders and stakeholders to define resource requirements and operational priorities.

• Communicating project approaches, workforce strategies, and planning outcomes to leadership teams.

• Managing and implementing standardized project and resource management processes across the organization.

• Ensuring updated business procedures, policies, and operational guidelines are effectively adopted within the team.

• Supporting a diverse customer portfolio while balancing contractual commitments, business objectives, and operational requirements.

• Monitoring resource utilization and deployment effectiveness to drive continuous improvement and operational efficiency.

• Developing solutions to meet customer expectations while optimizing workforce productivity and service delivery performance.

• Ensuring compliance with company standards, policies, and operational procedures.

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's degree from an accredited university or college, or a High School Diploma/GED with a minimum of 4 years of experience in Services.

• Have a minimum of 3 years of experience in Resource Management, Workforce Planning, Operations, or a related field.

• Demonstrate experience in workforce planning, resource allocation, and operational execution.

• Possess strong analytical and organizational skills with the ability to interpret business requirements and workforce needs.

• Have excellent verbal and written communication skills.

• Demonstrate strong interpersonal skills and the ability to collaborate effectively across multiple functions and leadership levels.

• Have experience managing competing priorities and coordinating multiple projects simultaneously.

• Demonstrate problem-solving skills with the ability to proactively identify issues and implement effective solutions.

• Be capable of working in a dynamic environment while adapting to changing business priorities and customer demands.

• Have strong stakeholder management skills and the ability to influence decisions across teams.

Desired Characteristics

• Strong leadership skills with the ability to influence others and lead small to medium-sized teams.

• Experience leading initiatives with moderate scope and business impact.

• Proven ability to coordinate multiple projects, timelines, and priorities simultaneously.

• Strong problem identification, decision-making, and solution development capabilities.

• Demonstrated analytical mindset with the ability to use data to support workforce planning decisions.

• Experience working in a field service, operations, or industrial environment.

• Ability to drive process improvements and support continuous improvement initiatives.

• Proven capability to build collaborative relationships with customers, operations teams, and senior business stakeholders.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

• The role is in general hours (8AM - 5 PM)

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• Safety net of life insurance and disability programs

• Tailored financial programs

• Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.