Sr Workplace Services Specialist (Technical Services)

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Job Description: This role requires someone with great Workplace administrative experience of minimum 8-11 years especially in the IT office technical domain who can run the sites >500,000 square feet with incredible accuracy of maintenance schedules as well as have a fantastic background in working on mid-large-scale fit-out projects with A grade finish.

Some of the Roles & Responsibilities outlined below are a part of our operations:

A. DAILY OPERATIONS

• Managing day to day technical operations supported by the onsite support team.
• Coordinating with the technical manpower agency in case there is a shortage or any operational issue with the technical support.
• Ensuring upkeep & smooth running of the all the technical Infrastructure & MEP services.
• Ensuring to have adequate stock of spares at site to manage the site operations.
• Taking feedback from employees / Managers, working with team on corrective action.
• Ensuring preventive maintenance services for all the technical equipment must be executed as per the yearly preventive maintenance calendar.
• Ensuring timely renewals for all AMC contracts (HVAC, UPS, FAS/PA, ELECTRICAL PANEL, CCTV, ACCESS CONTROL, RO SYSTEM, LMS / BMS, ETC.) as per the site requirements.
• Maintaining all AMC and technical records at site in a systematic way.
• Monitoring all technical checklist as per the day-to-day operations.
• Preparing daily engineering dashboard reports to have more visibility on the overall technical operations.
• Planning and execution of major repair and maintenance activities on weekends to have smooth operations during office working hours.
• Co-ordination with the building management for all high side technical services.
• Co-ordination with the building management for any required work permits.
• Smooth vendor management at site with all required work permits.
• Managing daily complaints and escalations in a timely manner.
• Supporting stake holders for technical requirements to support their daily operations.
• Supporting on S2 access control operations.
• Supporting different teams during site events and program for technical assistance.
• Collaboration with Soft services -security team for BAU operations.
• Upkeeping the facilities as per latest industry standard and technology.
• Ensuring energy savings measures at site effectively.

B. Budget & Financials

• Preparing facilities operational budgets for all India offices.
• Collaboration with all internal stack holders for their respective operational spend numbers.
• Preparing facilities capital budgets for all India offices.
• Ensuring efficient budget utilization for Opex and Capex spend.
• Assisting internal stakeholders for their purchase orders and requisitions concerned.
• Assisting internal stakeholders for any invoice-related queries.
• Assisting internal auditors for any internal audit queries & Support.

C. Project Management

• Managing fit out, renovations, refurbishment projects as per the site requirements.
• Collaboration with internal stacks holders to complete the projects as per the timelines.
• Collaboration with PMC/Design and the contractors concerned to complete the projects as per the finalized BOQ, Brand standards & without compromising on the quality standard.
• Maintaining spend trackers for all projects spend.
• Maintaining necessary documentation for all fit out, renovations, refurbishment projects.
• Ensuring to add value engineering concepts while execution of projects.

Desired Traits, Qualification & Experience

• Min B. Tech in any domain – preferred in Electrical background
• Excellent presentation skills on MS Office Platform
• Well versed with business platforms like Oracle, Service Now Ticket Management, Microsoft D365, S2, Envoy, I-Office etc. or equivalent tools to run the operations successfully
• Ability to work on office layouts and preferrable to have AutoCAD working knowledge
• Ability to prioritize and multi-task
• Proactive thinking & Good team player.
• Excellent verbal & written communication skills.
• Passionate about delivering consistent excellence.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]