Policy Services Operations Analyst- Bilingual

We are seeking a talented individual to join our Affinity team at Marsh. This role will be based in [location]. This is a hybrid role that has a requirement of working at least three days a week in the office.

Provides high-volume operational support for quoting, binding, and maintaining insurance policies across multiple account types. Ensures timely and accurate completion of back-office processing tasks, thorough documentation of work performed, and consistent tracking of requests to meet quality standards and turnaround expectations.

We will count on you to:

• Process account maintenance requests, including address and name changes
• Prepare quotes for new business, win-back, and renewal DSP accounts, meeting a 48-hour turnaround target
• Bind AL, GL, and WC policies within established 48-hour turnaround standards
• Review and dock new business applications and create a Velocity shell when required
• Review and dock win-back applications and set diary reminders for Account Managers to complete processing
• Record completed work, processing time, and volumes in tracker systems while maintaining accurate and detailed account notes
• Manage work efficiently across multiple operational queues while meeting quality and service expectations
• Additional duties as assigned

What you need to have:

• Experience providing high-volume operational or back-office support in an insurance, brokerage, or similar environment
• Ability to manage multiple queues and prioritize work to consistently meet 48-hour turnaround expectations
• Strong attention to detail and accuracy in documentation, tracking, and account note maintenance
• Working knowledge of policy servicing processes (quoting, binding, and account maintenance)

What makes you stand out:

• Experience binding AL, GL, and WC policies
• Familiarity with Velocity workflows, docking applications, and diary management practices
• Experience supporting DSP new business, renewal, and win-back processes

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.