Assistance Operations Coordinator

Assistance Operations Coordinator - Hybrid

Start Your Career with a Leading Global Organisation in Malta!

On behalf of our client, Manpower is recruiting an Assistance Operations Coordinator to join a dynamic and fast-growing team.

This is not your typical customer service role.

Every day, you'll be helping real people during unexpected situations, coordinating solutions, and making a genuine difference. If you enjoy problem-solving, helping others, and working in a fast-paced environment where no two days are the same, this could be the perfect opportunity for you.

You'll join a company that invests in its people, provides excellent training, supports career growth, and offers opportunities to develop within an international business environment.

What You'll Be Doing

• Answer incoming calls and digital assistance requests.
• Help customers during urgent and unexpected situations.
• Coordinate service providers and contractors to deliver assistance quickly and efficiently.
• Keep customers updated and supported throughout their journey.
• Manage multiple cases while remaining calm and professional.
• Accurately update and maintain customer records and case information.
• Work closely with your team to deliver an exceptional customer experience.

What We're Looking For

• Fluent spoken and written English.
• Comfortable using technology and Microsoft Office applications.
• Excellent communication and problem-solving skills.
• Empathetic, positive, and customer-focused approach.
• Ability to stay calm under pressure and multitask effectively.
• Willingness to work shifts, including nights and weekends.
• Previous experience in Customer Service, Hospitality, Retail, Operations, or Contact Centre environments is a plus.
• Maltese language skills are an advantage but not essential.