- Location
- Remote - US
- Workplace
- Remote
- Type
- Full-time
- Department
- ITS Business Development
- Experience
- 3+ years
- Source
- Greenhouse
Description
Who we are:
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Market Development Account Advisor who will ensure the growth and success of all customers on Geotab’s Altitude platform. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:
As a Market Development Account Advisor your key area of responsibility will be building strong, consultative relationships, leveraging product knowledge, and ensuring that our products and services consistently exceed client needs and expectations. You will need to work closely with Sales, Support, Solutions Engineering, Product Development, Marketing, and BD teams.
To be successful in this role you will be a strong team player with a well-defined sense of diplomacy, superior negotiation, conflict resolution, and exceptional prioritization skills. In addition, the successful candidate will have strong technical competence, the ability to analyze feedback trends, troubleshoot technical issues, and present complex information clearly to both technical and non-technical audiences.
How you'll make an impact:
- Promote and drive platform adoption by collaborating with customers on the creation of measurable goals aligned with their objectives.
- Demonstrate proficiency in platform features and architecture, including hands-on capabilities with advanced configurations, integrations, and custom workflows.
- Onboard and train Altitude customers and partners.
- Continuously audit and refine documentation based on product changes and user feedback to ensure it remains a reliable, accessible resource for all user types
- Develop modular, role-based learning paths and interactive content to support onboarding and ongoing operation (tutorials, videos, etc).
- Partner with Product Management to translate recurring customer feedback into actionable insights and consideration to be used in roadmap development.
- Collaborate with the Support team to ensure any customer issues are resolved.
- Collaborate with Product, BD, and Marketing to identify compelling success stories and assist in creation of case studies / blog posts for public-facing content and industry events.
- Analyze feedback trends to detect potential friction points, develop targeted action plans for improvement, and communicate changes back to customers to close the loop.
- Monitor account health metrics, intervene early with at-risk accounts, and escalate appropriately to engage additional resources.
What you'll bring to the role:
- 3-5+ years of experience in Customer Success, Account Management, or related positions, with a proven track record of success working directly with business customers, including enterprise clients.
- Experience leveraging customer success tools (i.e., Salesforce) and other CRM platforms.
- Ability to travel up to 25%. A passport is required.
- 3-5 years of experience working within or alongside a technical or engineering organization/knowledge of the high-technology industry, with a strong understanding of SaaS, GIS and enterprise software
- Extensive experience with APIs, reporting, and/or business analysis, with the ability to troubleshoot technical issues and understand complex data structures.
- A well-defined sense of diplomacy, including superior negotiation, conflict resolution, and relationship management skills, with the ability to influence and build consensus across diverse stakeholders.
- Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely to both technical and non-technical audiences.
- Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
- Highly organized and able to manage multiple tasks and projects simultaneously, with exceptional prioritization and time management skills.
- A strong team-player with the ability to engage with all levels of the organization.
- Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides.)
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
Other employment statements:
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected]. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at [email protected]. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.The annual base salary for this position is the expected annual salary for this role, and may be subject to change. Geotab offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills, qualifications, education and overall experience, including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individual's ability to pass a background check.
