Stewardship Coordinator

Be a Star at the Straz Center for the Performing Arts!

Straz Center for the Performing Arts is seeking a Stewardship Coordinator to join our Development Team. This position provides comprehensive stewardship services to strengthen donor engagement, recognition, retention, and long-term relationships with Straz Center donors and advance the Development department's fundraising goals and strategies. The position handles the preparation and distribution of donor gift acknowledgements and benefits, while working collaboratively with the Development team to evaluate donor data, identify issues, and recommend improvements to processes supporting the accurate and effective administration of donor records and gifts. The coordinator also leads donor recognition efforts and helps develop compelling communications that thank and engage donors.

The position works collaboratively with the Development and Marketing teams to ensure consistent, well-executed donor stewardship efforts. This role requires the ability to analyze information, exercise sound judgment, manage multiple projects independently, think critically and creatively, and build organized systems.

Located in downtown Tampa, the 335,000 square-foot Straz Center, one of the largest performing arts complexes in the country, offers a team-based work environment that shows our dedication to the community every day. We reward our full-time employees with a strong benefits package including options for health/dental, vision, etc., discounted downtown parking, food and show discounts, plus a generous 403(b) plan and up to 27 days of PTO/Holidays per year.

Essential Duties:

Gift Acknowledgement and Benefits Fulfillment

• Maintains working knowledge of the CRM system, Straz Center annual giving programs, and related benefits.
• Coordinates the preparation and distribution of acknowledgement letters for new and renewing gifts.
• Coordinates annual donor benefit packages; helps ensure the disbursement of other benefit collateral to appropriate endowment and capital campaign donors, founders, board members, and public officials.
• Records and evaluates historical acknowledgements and benefits in CRM and Development files; issues replacement or supplemental letters/benefit materials.

Stewardship

• Leads assigned department-wide donor stewardship initiatives.
• Maintains accurate donor recognition lists.
• Works collaboratively with the Development team in the planning and execution of donor stewardship events and activities; Participates in Bravo Club staff shifts as needed.
• Evaluates donor stewardship needs and recommends and implements improvements to stewardship processes, benefits, and engagement initiatives to enhance the donor experience and support Development objectives.

Development Systems

• Works collaboratively with the Development Systems team for gift entry into CRM as needed.
• Prepares pledge reminder letters and invoices for payments.
• Reviews and maintains donor data within the CRM, making necessary updates to ensure accurate and relevant donor records.

Secondary Duties:

• Contributes to overall team efforts - sharing in the decision-making process, implementing and promoting decisions in a spirit of cooperation.
• Assists in Development departmental functions and special events and performs other duties when necessary to ensure the overall smooth operation of the department.

Other:

• The job description is intended to describe the general nature and level of the work being performed by person assigned to this position. This is not an exhaustive list of all activities, duties or responsibilities that are required of the employee for their job. Straz Center management reserves the right to amend or change duties, responsibilities, or activities to meet business and organizational needs as necessary at any time, with or without notice.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Salesforce experience preferred. Prior experience with CRM or Database System required.
• Proficiency in Microsoft Excel and Word required. Prior experience with tools like Kindsight preferred.
• Fundamental understanding of fundraising concepts preferred.
• Excellent organization and information management skills, including strong attention to detail.
• Able to work independently.
• Able to communicate effectively in English, verbal and written.
• Occasional weekend or evening work required for special events.

Education and Work Experience:

• Bachelor's degree in a related field preferred. Associate degree, or an equivalent combination of education and relevant work experience, will be considered.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• The nature of this job requires the employee to work on-site as a regular work routine.
• While performing the duties of this job, the employee is regularly required to remain in a stationary position and use the telephone. The employee is frequently required to traverse the department; reach and communicate effectively. The employee is frequently required to operate office equipment, such as a computer, telephone, and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• The noise level in the work environment is usually moderate.

The David A. Straz, Jr. Center for the Performing Arts, Inc. is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Please visit our website at www.StrazCenter.org to learn more about the Straz Center.