ICT Client Manager

We exist to create positive change for people and the planet. Join us and make a difference too!

Responsibilities & Accountabilities

• Undertake management system assessments in accordance with BSI requirements, covering ISO/IEC 27001 (Information Security), ISO/IEC 20000 (IT Service Management) and ISO 22301 (Business Continuity) related standards.
• Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
• Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
• Lead assessment teams as required, ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with clients and within the team.
• Establish and develop an effective partnership which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients in your portfolio.
• Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
• Plan/schedule workloads to make best use of own time and maximize revenue-earning activity.
• Maintain and develop assessment skills and technical and management system standards knowledge.
• Provide technical support to clients through business development, sales and customer service staff.

Person Specification

• Bachelor degree or above; Degree in IT, Information Security or Computer Science related.
• A professional with qualification of ISO/IEC 27001, ISO/IEC 20000 and/or ISO 22301; IRCA-registered auditor, CISA or CISSP, holder of a Hong Kong–recognized auditor qualification is preferred.
• Good verbal and written communication skills in English; can communicate in Chinese is an advantage.
• Experience in the digital trust, IT information security or AI is preferred.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
 
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.