- Location
- NSW - Broadmeadow - 2 10 Denny Street, Australia
- Type
- Full-time
- Seniority
- Manager
- Source
- Workday
Description
About Actrol
We keep things cool!
We are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located across 900+ branches globally. As part of the Reece group, Actrol is the home of all things refrigeration. Whether it’s a small fridge or walk-in unit, we help fridgies to keep it cool.
About the Role
As part of the leadership team in Broadmeadow, you will support local technicians and tradespeople access all the products they need to maintain essential refrigeration services. This role is a blend of customer relationship building, team leadership, and daily store operations, all aimed at maintaining a high standard of service and customer satisfaction.
Key Responsibilities
Deliver customised customer service solutions, meeting the unique needs of our trade customers.
Oversee staff management, ensure adherence to OHS protocols, and coordinate branch upkeep to support a smooth and efficient operation.
Take ownership of areas such as debt management, resolving customer complaints and building customer relationships.
Foster strong relationships with customers and encourage staff to develop positive, lasting customer connections.
We’d love to hear from you
Previous experience in retail management or customer service and enjoys helping customers both in person and over the phone
A clean, valid driver’s licence
Competency in using Point of Sale systems or being able to pick up new systems quickly.
Wanting to develop your career - either locally, within our network
Our perks and benefits
Performance based bonuses
Paid annual leave
Continuous learning and development programs to support your career goals
Generous discounts for those looking to renovate their bathroom or kitchen
Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
Paid parental leave
Reece Group
Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.
We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.
Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.
