- Location
- St. Petersburg, Florida · Chicago, Illinois · Dallas, Texas · Atlanta Georgia · Washington, D.C. · Nashville, Tennessee · Indianapolis, Indiana
- Workplace
- Remote
- Type
- Full-time
- Department
- Contact Center
- Seniority
- Manager
- Experience
- 2+ years
- Source
- Lever
Description
As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role.
Are you an experienced contact center manager who thrives on ensuring amazing customer service, meeting contractual service level agreements, executing at both a tactical and strategic level, and leading your teams to do great things? Do you embody a ‘can-do’ attitude, maintain composure no matter what, and developing your team to take on their next set of responsibilities? If you said yes to these questions, and you truly love leading and guiding a growing contact center, then you might just be the right person for the role.
In this role, you will provide day-to-day tactical management and execution of a Tier 1 contact center which supports multiple clients’ loyalty program customers by phone, email, and chat. You will translate the organizations’ strategic goals into tactical deliverables. You will provide guidance, assistance, coaching and feedback to your supervisory team while ensuring that service levels and customer satisfaction goals are being met at all times.