Executive Assistant

What is the opportunity?

You will provide proactive support to the Head of Client Experience and the Client Experience Team, managing executive diaries, coordinating projects, and leading a team of assistants across multiple regions.

This is a permanent, full-time role based in our London office, requiring 4 days in the office and 1 day remote working per week.

What will you do?

Executive Assistant duties:

• Pro-actively manage the diaries of the Managing Director, Head of Client Experience, EMEA APAC to include scheduling internal/ external meetings, calls and conferences, and sending Outlook calendar invitations to participants to enable her to operate effectively and focus on strategic priorities, anticipating the requirements and priorities and effectively managing competing priorities using initiative to resolve sudden changes. Arrange meetings with key internal and external stakeholders, ensuring appropriate preparation, participation, follow-up, and clear communication to support effective decision-making and business progress.
• Arranging and facilitating internal/external meetings and conferences (e.g., diary availability, sign up logistics, dealing with associated invoices, booking rooms and/or facilities, and collating necessary documentation).
• Facilitating client relationship events, including restaurant bookings, and confirming attendees.
• Onsite Due Diligences – assisting with the coordination of these meetings (diary / presentation materials / room booking only).
• Pro-actively managing calls including ensuring detailed communications are accurately recorded and/or passed on.
• In conjunction with BCD (external travel company) and Concur (travel & expense system) co-ordinate travel and accommodation requirements, booking travel online and providing detailed itineraries ahead of business-related travel in adherence with the company travel policy for the Head of Client Experience and the wider Client experience team.
• Conducting general team administration, including processing and reconciling expenses claims and invoices, copying, scanning, and faxing.
• Assisting with Compliance and audit requests and filings as needed.
• Ensure objectives/initiatives/ tasks set by management and by the firm are completed in a timely manner.
• Focusing on improving team efficiency and process implementation.

• Producing and amending documentation as requested.
• Management of holiday calendar for the teams.
• Managing team events including socials, cards, and collections & lunch & learns for CE.
• Providing support to/ cover for other Assistants when required and ensuring that any such cover arrangements are clearly communicated to relevant stakeholders.

Client experience duties:

• Help coordinating projects alongside BD senior management to achieve business objectives, tracking actions and deadlines, and ensuring agreed objectives and initiatives are progressed and completed on time.
• Manage the onboarding and off-boarding process from beginning to end for new staff members on the Client Experience team. Liaise with HR, IT and key contacts to make sure the new staff member has everything they need. Manage documentation of onboarding procedures for new joiners and managers to ensure a smooth and efficient integration process Build and leverage relationships with stakeholders (support staff, sales teams, investment teams etc).
• Coordinating the Learning and Development Committee and scheduling GBD Teach-Ins sessions, promoting collaboration and consistent communication across teams.
• Coordinating the RBC BlueBay Senior Women’s Initiative.
• Act as the AI Champion for RBC BlueBay Assistants, supporting awareness, adoption, and effective use of artificial intelligence tools to improve productivity, consistency, and ways of working.
• Ensuring objectives/initiatives/ tasks set by management and by the firm are completed in a timely manner.
• Focusing on improving team efficiency and process implementation.
• Producing and amending documentation as requested.
• Any ad-hoc requests as driven by business needs and evolving priorities.
• Helping to coordinate projects alongside senior management to achieve business objectives.

• Organise and assist with department/companywide internal meetings.

• Communication link for Client experience, connecting with all assistants firmwide and support Business development Lead EA to coordinate efforts in all EMEA/APAC regions to work as one team.

What do you need to succeed?

Must have

• Sets high standards of performance for self and strives to meet challenging objectives. 
• Displays a positive and energetic attitude, gets involved and proactively seeks out opportunities to advance the business.
• Consistently displays a ‘can-do’ attitude, perseveres in the face of setbacks and remains calm and professional under pressure. 
• Establishes and maintains good relationships and works effectively and cooperatively with others. 
• Communicates constructively, engages others positively and readily shares information and ideas. 
• Seeks out insightful, smart ideas to raise personal and team standards.
• Demonstrates the ability to think creatively to find solutions.  
• Responds quickly and positively to change and maintains effectiveness when experiencing change.
• Proven experience of supporting a diverse team in a fast-paced deadline driven environment.
• Excellent communication and inter-personal skills.
• The ideal candidate will be enthusiastic, has the ability to multitask and work under pressure, have the highest attention to detail and have strong organisational skills.
• Treats confidential/personal information with the highest level of discretion. 
• Must be highly reliable and extremely professional.
• Must be proficient in MS Outlook, PowerPoint, Excel, and Word.  Willing to embrace new technology.
• Invests time in learning new skills and gaining new experiences.

Nice to have

• Desirable: Experience with SharePoint, Concur, Salesforce, Workday, Microsoft Teams and WebEx.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities.
• Work in a dynamic, collaborative, progressive, and high performing team.
• Opportunities to building close relationships with clients.

 

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

100 BISHOPSGATE:LONDONLondonUnited Kingdom35Full timeWEALTH MANAGEMENTRegularSalaried2026-09-232026-10-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.