Customer Service Representative with English

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.  

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized six years in a row.

The Customer Service Representative with English is a key contact for complex customer needs, providing expert support and ensuring high levels of satisfaction and loyalty. This role also involves processing customer orders, bills and accounts, improving service processes, and helping manage overall customer service performance.

Key Responsibilities:

• Receive, enter and manage customer orders from order receipt to shipment of product and any returns;

• Respond to routine customer enquiries concerning orders

• Handle incoming phone calls from various stakeholders and resolve inquiries promptly and effectively.

• Track the status of orders in the report and communicate issues and solutions; cooperation with our plants in Europe and external warehouses; cooperation with our logistics provider

• Maintain communication on a daily basis with customers and take action in order to respond on their needs

• Support organization in optimization transport and logistic projects

• Claims receiving from customers

• Proactive work to solve customers’ complaints

• Giving feedback to customers regarding the status of complaints

Requirements:

• Experience in customer service or administration area, candidates after internships within logistic area are also very welcomed

• Fluent English

• Strong communication and interpersonal skills, as well as ability to work in a multicultural environment

• High level of analytical skills andd ability to work under pressure

• Team player with creativity, engagement, high level of multitasking skills

• Knowledge of Microsoft Word, Excel and Outlook

• Knowledge of SAP will be an advantage

Other skills needed:

• Strong decision-making skills
• Ability to adapt to changing situations and handle ambiguity
• Ability to listen to others and understand their needs
• Effective communication and time management skills
• Willingness to collaborate with colleagues across departments to address customer needs and improve service quality.

What We Offer:

• Hybrid working schedule
• Private medical care by Lux-MED
• Life insurance and Travel insurance
• Employee retirement plan (PPE) after trial period
• Sports card (Multisport) - partially employer-funded
• Employee Assistance Program for Employees and Families

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you.

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Requirements:

• Experience in customer service or administration area, candidates after internships within logistic area are also very welcomed

• Fluent English and French

• Strong communication and interpersonal skills, as well as ability to work in a multicultural environment

• High level of analytical skills andd ability to work under pressure

• Team player with creativity, engagement, high level of multitasking skills

• Knowledge of Microsoft Word, Excel and Outlook

• Knowledge of SAP will be an advantage