Patient Care Coordinator

Description

Legacy Oral and Facial Surgery is seeking a professional, courteous, and self-motivated Patient Care Coordinator to manage front-office operations and deliver an exceptional patient experience. This role involves welcoming patients, handling phone calls, scheduling appointments, maintaining records, and managing financial interactions.

Essential Duties:

• Serve as the first point of contact, answering phone calls and addressing patient requests, concerns, and needs in a professional, friendly manner.
  
• Triage patient inquiries and escalate issues to the Practice Manager when necessary.
  
• Review and discuss treatment plans, insurance coverage, and patient balances to ensure patients understand their financial responsibilities.
  
• Accurately determine and document co-pays, deductibles, and out-of-pocket expenses for patients’ upcoming appointments.
  
• Process and record payments made in person, by mail, or over the phone.
  
• Present payment options to patients and arrange payment plans according to practice protocols.
  
• Monitor and optimize the daily schedule for efficiency and productivity, coordinating both doctor and hygiene schedules to meet utilization goals.
  
• Ensure follow-up appointments are scheduled for all hygiene patients and update records as needed.
  
• Maintain continuing care and overdue treatment lists, scheduling preauthorized treatment promptly once insurance approvals are received.
  
• Verify that all necessary radiographs, lab cases, paperwork, and patient information are complete and up-to-date before appointments.
  
• Ensure any required medical clearances are obtained prior to patient appointments.
  
• Send requested records to patients and update patient files.
  
• Check in lab cases and update records with relevant information.
  
• Support the Team Lead with additional administrative tasks as required.
  
• Perform other duties as assigned.
  

Key Qualifications:

• Bilingual Spanish speaking required
  
• Detail-oriented, with strong organizational skills
  
• Excellent typing skills
  
• Proficient in Microsoft Office, including Office 365 and Teams
  
• Strong communication skills (verbal and written)
  
• Team player with a flexible, self-motivated attitude
  
• Ability to manage time effectively in a fast-paced environment
  
• Strong work ethic, punctual, and dedicated
  
• Willingness to learn and accept constructive criticism
  
• Background in dental and medical insurance verification
  
• Must be willing to complete a background check
  

Education & Experience:

• High School Diploma or equivalent
  
• Experience in the dental or oral surgery field, with knowledge of insurance, OMSVision, and Office 365
  

Benefits:

• Medical, Dental, Vision, and Life Insurance
  
• 401(k) plan
  
• Paid Time Off and holiday pay
  
• Competitive pay
  

Schedule:

• Monday – Thursday: 7:45 AM – 5:00 PM
  
• Friday: 7:45 AM – 2:00 PM