Assistant Branch Manager

ARE WE THE COMPANY FOR YOU?

Are you looking for a position that you can really enjoy? Resound Credit Union is truly a positive and fun place to work! Our employees love working together as a team, learning new things, and helping others! We value our employees and provide excellent benefits and the opportunity to grow in a professional business environment. We are looking for a full time Assistant Branch Manager to join our growing team! This position is located at our Nashville location.

 

ABOUT RESOUND CREDIT UNION:

Resound Credit Union currently has seven locations that surround the Nashville area. These locations serve over 50,000 members. Founded in 1955, Resound Credit Union is guided by the philosophy of people helping people. At Resound, we not only offer the most competitive rates possible, but also provide exceptional service to our members and their families. We are Not for profit, Not for Charity, but for Service.

 

IS THIS POSITION FOR YOU?

As an Assistant Branch Manager, you will assist in managing the branch including employee development, sales, security, and day-to-day operations. Ensures that staff adheres to regulatory requirements and internal policies and procedures. Supervises staff to ensure the delivery of quality service.

 

Duties and Responsibilities:

1. In conjunction with the Branch Manager, provides direction and leadership to branch employees with emphasis on staff supervision, sales and service goals, superior customer service skills, and teamwork.
2. Directly supervises the planning, assigning, balancing, and auditing of branch work on a daily basis.
3. Conducts performance evaluations and other appropriate personnel actions in conjunction with the Branch Manager.
4. Assists Branch Manager in developing a staff capable of meeting current and future operating needs through selection, assessment, training, and coaching.
5. Coordinates sales and service strategies with Branch Manager; directly monitors customer retention, customer callbacks, and customer service.
6. Facilitates branch staff meetings to recognize team successes, changes to products, systems, policies, and procedures.
7. Assists with opening and closing of branch and overall security.
8. Processes loan applications based upon approved authority, opens new accounts, performs all teller functions as needed.
9. Understands and provides operational oversight to ensure compliance with all laws, regulations, and practices pertaining to transactions and services provided by staff.
10. In the absence of the Branch Manager, manages the branch and employees.
11. Performs other duties as requested.

 

JOB SPECIFICATIONS:

Education

High school diploma required. Prefer business school or related post high school training.

 

Experience

Minimum three years financial institution experience in teller or customer service-related work. Two years lending experience preferred. Must have proven managerial skills, which includes the ability to lead and motivate employees, efficiently handle cash, work under pressure, and handle detailed activities.

 

Physical, mental and visual requirements

The responsibilities of this position are divided into several areas in each branch office location. The Assistant Branch Manager must be able to move freely from one area to another as needed. Excellent visual, audio and manual dexterity skills are needed, as the physical aspects of the work range from use of a computer to handling coins and currency. The position also requires a great deal of time on the telephone and the ability to function in an environment of occasional high stress.

 

PERSONAL QUALIFICATIONS:

This position requires a professional appearance, leadership qualities, and good motivational skills. Ability to effectively communicate with members and staff is required, as well as good organizational skills and strong personal initiative. The candidate must have proven ability to solve problems and work effectively with the public and staff, while maintaining a high degree of integrity, honesty and dependability. Must be able to function as a team player and cooperate with co-workers, members, and business associates.

 

Resound Credit Union is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.