PS Manager

Professional Services Manager

Location: Milton Keynes (Hybrid Working)
Salary: Up to £55,000 per annum
Job Type: Permanent | Full-Time

The Opportunity

Beaumont IT is working with a leading UK Managed Service Provider (MSP) to recruit an experienced Professional Services Manager to lead technical engineering and service transition teams.

This is an excellent opportunity for an established IT leader who enjoys developing technical teams, overseeing project delivery and ensuring customers receive exceptional service.

You'll play a key role in managing engineering resources, improving operational efficiency and ensuring IT projects, customer onboardings and service transitions are delivered successfully.

Working closely with Project Management, Solutions Architecture and Service Delivery teams, you'll help drive consistent delivery standards, improve performance and support the continued growth of the Professional Services function.

Key Responsibilities

Team Leadership & Development

• Lead, manage and develop teams of Professional Services Engineers and Service Transition specialists.

• Provide coaching, mentoring and performance management to support individual and team development.

• Establish clear objectives, responsibilities and expectations across technical delivery teams.

• Encourage collaboration, knowledge sharing and consistent working practices across multiple locations.

Resource Planning & Project Delivery

• Manage engineering resource allocation across multiple customer projects and onboarding activities.

• Monitor team utilisation, capacity and project demand to ensure effective resource planning.

• Work closely with Project Managers and technical stakeholders to coordinate engineering resources.

• Identify potential delivery risks, resource constraints and technical capability gaps.

• Ensure projects are delivered efficiently, within agreed timescales and to the required quality standards.

Customer Delivery & Service Transition

• Oversee technical project delivery, customer onboarding and service transition activities.

• Support the resolution of complex technical issues, delivery challenges and customer escalations.

• Ensure effective handovers between Solutions Consultancy, Professional Services and operational support teams.

• Maintain high standards of customer satisfaction throughout project delivery and transition.

• Promote consistent documentation, technical standards and operational readiness.

Operational Performance & Continuous Improvement

• Monitor key performance indicators including engineering utilisation, project performance, delivery quality and customer satisfaction.

• Support revenue and profitability objectives through effective resource management.

• Identify opportunities to improve processes, reduce project overruns and increase operational efficiency.

• Drive continuous improvement across engineering and service transition functions.

• Explore opportunities to introduce automation and AI-driven efficiencies within technical delivery processes.

Skills & Experience Required

We're looking for an experienced technical services leader with a strong understanding of IT infrastructure and the challenges of delivering customer-facing technology projects.

Essential Experience:

• Proven experience managing technical engineering teams within Professional Services, IT infrastructure or project delivery environments.

• Strong people management skills, including coaching, performance management and team development.

• Experience managing engineering resources, utilisation and competing project priorities.

• Good technical understanding of IT infrastructure, Microsoft 365, Azure, cloud technologies and networking.

• Experience overseeing technical implementations, customer onboarding or service transition activities.

• Strong understanding of project delivery processes and operational handovers.

• Ability to manage technical escalations and resolve complex delivery challenges.

• Excellent communication, stakeholder management and organisational skills.

Desirable Experience:

• Previous experience working within a Managed Service Provider (MSP).

• Experience managing geographically distributed engineering teams.

• Familiarity with Professional Services Automation (PSA), project management or IT service management platforms.

• Knowledge of ITIL frameworks, project governance and service acceptance processes.

• Relevant Microsoft, Azure, infrastructure or IT service management certifications.

• Experience implementing operational improvements, automation or process standardisation.

What's on Offer?

• Salary up to £55,000 per annum

• Hybrid working arrangement based around Milton Keynes.

• 25 days annual leave plus an additional celebration day.

• Annual leave purchase scheme.

• Enhanced family leave policies.

• Private virtual GP access and Employee Assistance Programme.

• Group life assurance and income protection.

• Workplace pension scheme.

• Employee discounts and cashback benefits.

• Electric vehicle and cycle-to-work schemes.

• Ongoing technical training, professional development and leadership opportunities.

Interested?

If you're an experienced Professional Services Manager, Technical Services Manager, IT Engineering Manager or Technical Delivery Manager looking for your next opportunity, we'd love to hear from you.

Apply today or contact Beaumont IT for a confidential discussion about the position.