Customer Support Advisor – Galician & English | Airline Industry | Barcelona

Job Description

We are recruiting Customer Support Advisors fluent in Galician, Spanish, and English for an on-site project in Barcelona, Spain, supporting one of Europe's leading low-cost airlines.
In this role, you will assist passengers with booking inquiries, travel services, and travel-related questions across phone, chat, and email channels, helping ensure a smooth journey from booking to destination.

Your Role

• Provide multi-channel customer support in Galician, Spanish, and English via phone, email, and chat.
  
• Assist passengers with flight bookings, modifications, and airline service inquiries.
  
• Guide customers through travel procedures, policies, and administrative requirements.
  
• Offer basic troubleshooting for digital self-service platforms and mobile app features.
  
• Resolve customer concerns, travel disruptions, and complaints with empathy and professionalism.
  
• Accurately log customer interactions, case details, and follow-ups in CRM systems.
  
• Collaborate with internal teams to escalate and resolve complex cases when needed.
  

Your Qualifications

• Fluency in both Galician and Spanish (written and spoken).
  
• Working proficiency in English (B1–B2 level).
  
• Secondary education diploma or equivalent.
  
• Previous experience in customer support, hospitality, or travel services.
  
• Proficient computer skills and familiarity with standard office software (MS Office, Windows).
  
• Strong communication, active listening, and problem-solving abilities.
  
• Flexible attitude with the ability to handle challenging customer scenarios calmly.
  
• Availability for on-site work in Barcelona on rotational schedules.
  

The Offer

• Contract & Location: Permanent employment contract, full-time (39 hours/week) on-site in Barcelona, Spain.
  
• Work Schedule: Rotational shifts, Monday to Sunday between 08:00 and 20:00.
  
• Compensation & Benefits: Competitive annual base salary, annual performance bonuses, and health insurance coverage.
  
• Training: Comprehensive 5-week paid initial training program.
  
• Workplace Culture: Modern office environment with terrace facilities, team events, and continuous career growth opportunities within a global company.