Disaster Recovery (DR) Manager - IT

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Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to hire Disaster Recovery(DR) Manager - IT in Chennai / Pune Location.

Responsible for managing the IT Disaster Recovery Framework (ITDR) including developing strategies, policies and plans to support the business needs.  Mid-Senior level DR experience with focus on ITDR with technical DR experience.  A candidate with strong Disaster Recovery experience that could step in and drive a series of our plans to closure. A candidate who could review and critique the existing plans and enhance the overall DR approach.

Responsible for managing the IT Disaster Recovery Framework (ITDR) including developing strategies, policies and plans to support the business needs.  Mid-Senior level DR experience with focus on ITDR with technical DR experience.  A candidate with strong Disaster Recovery experience that could step in and drive a series of our plans to closure. A candidate who could review and critique the existing plans and enhance the overall DR approach.

Reporting to Senior Director & the role involves,

What a typical day looks like:

Responsibilities

• The Disaster Recovery Manager is responsible for the hands-on management of the Disaster Recovery program. This position requires a proven subject matter expert with demonstrated competency in the planning, development, program execution, maintenance and testing of the Enterprise Disaster Recovery.
• Additional responsibilities include risk, controls and compliance management, supporting DR audit activities, and development and maintenance of policies, standards and procedures that are aligned with the best practices (NIST, BCP handbook). Familiarity with fundamental IT concepts, infrastructure and data center technologies is required. This position will require communication and coordination across the organization – the Disaster Recovery Manager must demonstrate strong communication and stakeholder management skills.

Role and Responsibilities for the Disaster Recovery Manager.

• Management (20%)
  • Perform all administrative activities, including staff meetings, attendance, monthly status reporting, strategic planning, documentation, and other activities, as assigned, in a timely manner.

• Disaster Recovery Planning (50%)
  • Ensure that DR plans and strategies are up to date, aligns to current business conditions, and could be used to support the recovery objectives of the organization within required time frames
  • Ensure that critical applications have a fully documented, tested, executable plans that contain all the information for a successful recovery.
  • Proactively review existing and proposed plans for recoverability effectiveness and identify opportunities for improvement.
  • Review recovery priorities, timelines, and strategy for proper sequence of recovery components.
  • Support review and maintenance of business continuity policy, standards and processes and ensure DR plans aligns to the policies.
  • Work closely with various stakeholders, including Business Continuity management team, Infrastructure team, Information Security team, business stakeholders to develop / maintain recovery procedures and to enhance the efficiency and success of the Disaster Recovery operations
  • Provide guidance and support on business continuity matters, eg to other DR plan owners in their periodic tests and self-assessing their control environment.
  • Design, schedule, and coordinate execution of DR tests exercises for critical business processes
  • Develop and document operational procedures in relation to services delivered by the DR team
  • Continuous improvement and benchmarking existing strategies against industry standards and drive improvements
  • Proactively research, evaluate, and implement AI-driven tools and automation to enhance DR capabilities
  • Respond to adverse events that occur in the region and identify any impact on data / infrastructure assets and/or operational impact
  • Coordinate DR recovery in case of a disaster
  • Regularly report DR activities to upper management
  • Develop, review and maintain third party contracts for hardware and telecom services for Disaster Recovery hardware equipment and location resources.
  • Drive teams to work towards automation on all recovery procedures.

• DR Operations (30%)
  • Train the teams in the correct implementation of DR processes, standards and impart training to ensure recoverability of business processes and systems
  • Setup annual testing calendar, coordinate and execute DR tests for all critical business applications
  • Ensure post-recovery reviews are held, observations identified, and have owners assigned to corrective and preventative actions.
  • Track corrective and preventative actions to completion and escalate if necessary
  • Provide evidence to support customer / external audits

Qualifications and Education Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business Administration or related field.
• Minimum of 10 years in IT and 4 years of hands-on Business Continuity and/or IT Disaster Recovery experience, with at least 4 years in a management role.
• Relevant Business Continuity, Disaster Recovery certifications preferred. (One or more certifications CBCP, CBCI, CBCM, EDRP).
• Experience in managing and coordinating the response to a major, unplanned disruptive event that required activation of the BC/DR/Crisis Management Plans.
• Solid experience in project management and execution in the area of IT Infrastructure / Operations
• Knowledge in ITIL, IT operations, project methodology and tools

Preferred Skills

• Ability to understand and apply DR concepts
• Knowledge of the DRII/BCI BCDR frameworks
• Knowledge and experience in performing assessments aligned with the best practices
• Familiarity with Governance, Risk and Compliance as it applies to BCDR planning
• Ability to work independently, effectively manage competing demands and priorities
• Ability to work effectively as a member of a cross-functional team
• Ability to build positive relationships across multiple stakeholders, senior leadership team, and department heads, etc.
• Ability to interact with a variety of internal and external people in a professional manner that creates confidence in his/her knowledge and abilities and helps foster mutually satisfactory resolution to control gaps and issues
• Poise and ability to act calmly and competently in high-pressure, high-stress situations.
• Strong documentation skills, including the ability to create detailed and well organized policies and procedures
• Executive-level written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate BCP/DR related concepts to technical and nontechnical audiences, including Senior management
• Very proficient with basic office productivity tools (Microsoft Word, Excel, and PowerPoint, or equivalent suites) to create clear recovery documentation, track metrics, and present operational updates to stakeholders
• Demonstrate the ability to think strategically and drive tactical execution
• Exhibit excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives.
• Possess a good understanding of appropriate leading-edge technologies.

Here are a few examples of what you will get for the great work you provide:

• Health Insurance
• PTO

NK99

Job Category

IT

Required Skills:

Optional Skills:

Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).