Internal Sales JHB

ESSENCE OF THE JOB - Johannesburg

The Internal Sales Consultant is responsible for managing customer orders and quotations, providing responsive customer service, supporting external sales representatives, and proactively engaging with dormant customers to generate sales opportunities. The role requires strong attention to detail, accurate order processing and the ability to coordinate effectively with customers, sales and internal operational teams.

 

KEY RESPONSIBILITIES

• Handle incoming customer calls and enquiries professionally and efficiently.
• Process customer orders accurately on Syspro.
• Prepare and capture quotations on Syspro.
• Conduct outbound cold calls to dormant customers to re-engage existing accounts and identify sales opportunities.
• Assist walk-in customers and provide a professional customer experience.
• Provide accurate delivery instructions to the Dispatch team.
• Monitor customer back orders and provide customers with timely feedback regarding outstanding orders.
• Liaise with internal departments to resolve customer queries and ensure orders are processed efficiently.
• Support the Debtors Controller with customer collections where required.
• Provide administrative and sales support to External Sales Representatives.
• Assist External Sales Representatives with documentation and order processing.
• Maintain accurate customer and order information on the relevant systems.
• Build and maintain positive relationships with customers through responsive service and effective communication.

 

KEY REQUIREMENTS

• Previous experience in internal sales, sales administration, customer service or a similar sales-support role.
• Experience processing orders and quotations on an ERP system; Syspro experience would be advantageous.
• Proven ability to handle customer enquiries and process orders accurately.
• Comfortable with outbound calling and re-engaging dormant customers.
• Strong administrative and organisational skills.
• Good attention to detail, particularly when capturing orders and quotations.
• Strong communication and customer-service skills.
• Ability to work effectively with External Sales Representatives and internal departments.
• Ability to manage multiple customer queries and priorities in a fast-paced environment.
• Good computer literacy.

 

IDEAL CANDIDATE PROFILE

The ideal candidate is a customer-focused and commercially minded internal sales professional who enjoys working with customers, processing orders and quotations, and supporting the broader sales team. They should be confident making outbound calls, comfortable working on an ERP system, highly accurate with administration, and proactive in following up on customer requirements.

CORE COMPETENCIES

• Internal Sales
• Customer Service
• Order Processing
• Quotation Preparation
• Outbound Calling
• Customer Relationship Management
• Sales Administration
• ERP / Syspro
• Order & Delivery Coordination
• Attention to Detail
• Team Support
• Communication & Follow-up