- Location
- Las Vegas, Nevada, United States
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Operations
- Seniority
- Senior
- Source
- Recruitee
Description
What are we building?
Hard Rock Digital is a fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed — we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?
What’s the position?
Our Responsible Gaming analyst plays a vital role on our Operations team, reporting to the Director of Fraud in NJ. In this position, you’ll support our commitment to player protection by:
• Reviewing customer accounts and internal alerts for responsible gaming risk indicators.
• Monitoring and manage self-exclusion records and perform account actions as needed.
• Responding to escalated responsible gaming cases from Customer Support or Operations.
• Conducting inbound and outbound communications to assist players with responsible gaming concerns.
• Performing risk assessments in line with internal policy, escalating to senior team members for approval.
• Following structured workflows and established procedures to support player protection in a high-volume operational environment.