Customer Success Manager Larnaca

Join an award winning hosting and data centre provider that has powered businesses since 2004. From its Larnaca headquarters, the company runs infrastructure across Cyprus, Malta, the UK, the Netherlands, Singapore and Hong Kong, delivering dedicated servers, cloud VPS, colocation and ultra low latency connectivity to forex brokers, trading platforms, iGaming operators, blockchain and AI businesses worldwide. ISO 9001 certified, with ISO 27001 and PCI DSS compliant data centres, and named Best Hosting Provider 2026 at the Global Forex Awards. It is a close knit team where your work goes straight into production and is seen by customers.

As Customer Success Manager, you will own the client journey from first enquiry to long term relationship. You will work alongside the Customer Care Officer and the Technical Manager, and your success is measured on quote conversion, upsell revenue, onboarding completion and client retention.

Your Responsibilities

• Follow up with prospects and existing customers on open estimates and quotes
• Monitor new signups and guide new clients through service activation and first use
• Ensure new clients understand their services, the client portal and how to reach support
• Run scheduled follow ups with existing clients to check satisfaction and spot issues early
• Propose upgrades, add ons and cross sell opportunities based on each client's services and usage
• Identify clients at risk of leaving and take action to retain them
• Keep client records, notes and sales opportunities up to date in the CRM
• Support onboarding of resellers and partners when required

Your Skills and Experience

• 1 to 3 years of experience in customer success, account management, sales support or a related role; hosting, IT or SaaS experience is a strong advantage
• Basic understanding of VPS, dedicated servers, networking or cloud services, and willingness to build in depth product knowledge
• Ability to explain technical services in simple terms and match them to client needs
• Confident communicator by phone, email and chat, comfortable with outbound client contact
• Experience with CRM systems and task or project management software
• Highly organised and proactive, with strong attention to detail
• Fluent in English, written and spoken

Salary and Benefits

• EUR 1,300 to 1,800 gross per month
• 13th salary
• Annual performance bonus
• Hybrid working: 2 days remote, 3 days in the office after the 6 month probation
• Half day off on your birthday
• Funded further education, professional development and certifications

Location: Larnaca, hybrid. Candidates should be based in Larnaca or willing to relocate.