Customer Experience Associate

Hey, mabuhay! 👋

Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.

Now, we're looking for a Customer Experience Associate.

What you'll do:

• Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
• Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
• Support different Channels such as Telegram, Social Media, In-App, Email, and Chat
• Provide personalized customer service by responding to the needs of the customers.
• Participate in ongoing training and development programs.
• Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
• Adhere to company policies and procedures.

Responsibilities:

At Angkas, we believe in giving our people the trust and flexibility to work in a way that helps them and their teams perform at their best. Whether you’re working onsite, remotely, or in a hybrid setup, we provide the flexibility, you bring the drive. ⚡

Let’s get this show on the road!🚦