- Type
- Internship
- Department
- Marketing
- Source
- Freshteam
Description
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative with experience in Freezone operations. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. The ideal candidate has strong communication skills, a problem-solving mindset, and a deep understanding of Freezone procedures and customer expectations.
Key Responsibilities:
Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner
Resolve product, order, shipping, and return-related issues efficiently and empathetically
Process orders, refunds, and exchanges through internal systems
Monitor and manage customer reviews and feedback to enhance the customer experience
Collaborate with logistics, warehouse, and product teams to address customer concerns
Maintain accurate records of customer interactions in CRM tools
Identify trends in customer issues and suggest improvements to internal processes
Support promotional campaigns, product launches, and seasonal sales
Requirements:
Proven experience as a Customer Service Representative, preferably in a Freezone environment
Freezone experience is a must
Familiarity with customer service tools and platforms
Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and work in a fast-paced environment
Positive attitude and team-oriented mindset
[Preferred] Experience handling international customers or multi-language support
