Guest Services Team Member - Lima Community Aquatics Park

GUEST SERVICES TEAM MEMBER - Lima Community Aquatics Park

Sports Facilities Management, LLC

LOCATION: Lima, OH

DEPARTMENT: GUEST SERVICES

REPORTS TO: GUEST SERVICES MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Lima Community Aquatics Park offers fun for all ages with multiple pools, including a sprayground for kids, a multi-purpose pool with eight 25-meter lanes, and spectator seating. Enjoy year-round swimming under a retractable roof, plus extras like a sandy beach, water slide, shaded seating, party room, and full-service concessions! The park is focused on improving the health and economic vitality of Lima, OH. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. 

Lima Community Aquatics Park is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Greet guests and provide information, wayfinding, & courteous and friendly first-in-class service to all guests
• Register guests and process payments for leagues, camps, clinics, drop-in, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Operate ticket sales booth and handle cash
• Maintain confidentiality and discretion with guest and Team Member information
• Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
• Know and enforce the venue policies and procedures
• Facilitate the use and maintenance of kiosks and POS
• Maintain a clean space and perform regular walk-throughs to ensure venue cleanliness
• Complete special projects, daily assignments, and other duties as assigned

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Customer service and cash handling experience preferred or quick study
• Must be at least 16 years of age

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 20 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
• Will be required to operate a computer
• Facility has intermittent noise