Patient Care Officer

C-Care, part of the healthcare cluster of CIEL Group, is a Mauritian private healthcare group, owning and operating the two main private healthcare facilities in Mauritius, namely C-Care Darné and C-Care Wellkin Hospital. C-Care also owns and manages C-Care Clinic and C-Lab.

C-Care is currently looking for a Patient Care Officer – IP Services for C-Care Wellkin Hospital.

| Patient Care Officer

Reporting to the Team Leader of Inpatient Services, the candidate will be responsible to provide complete administrative support to the patients and the medical and paramedical team

• Receive the patients and do all the Admission procedures.
• Receive the patients and welcomes the visitors. Registers the patient.
• Checking the bill, Cashiering/ Billing, handling Cash as per the procedure.
• Enhance the value of services being provided by making the patient and the attendant comfortable and familiar with the hospital.
• Prepare, update, and circulate list of VIP patients regularly to top management getting admitted.
• Coordination with Insurance for Admission, OPD, Pharmacy, ER and IPD Bills.
• Coordination with Bed management team for allocation of beds.
• Manages the Planned admission and handles doctor’s schedules.
• Handle any complaints from a patient, visitor.
• Receives calls coming in the hospital and direct them where necessary as per the Call Handling procedures.

What are we looking for?

• A minimum of one year of experience in healthcare setting

• Knowledge of medical terminologies

• Ability to establish strong, collaborative working relationships with other stakeholders

• Strong verbal and written communication and organizational skills