Client Service - Officer

Job Description:

• Liaise with the Transfer Agent and Administrator for transaction processing, fund reporting, and related operational activities.

• Collaborate with Business, Transfer Agent, Administrator, IM to support new product and fund launches, including reviewing PPMs, application forms, and onboarding documents, establishing controls, and ensure smooth execution of processes.

• Facilitate client onboarding with the Transfer Agent and coordinate with investors and distributors to address queries and ensure seamless integration.

• Interact with prospective and existing distributors/investors across jurisdictions in compliance with fund passporting and placement agent as per IFSCA regulations.

• Distributor onboarding, empanelment agreements, commission structures for new distributors, adhering to laws applicable for onboarding new distributors as per their jurisdiction.

• Facilitating various requirements / reports / MIS from distributors / Internal / Regulator / Audits.

• Coordinate with fund platforms for setting up DSP funds and ensure compliance with platform-specific requirements.

• Responsible for day-to-day transaction processing and reporting in accordance with applicable IFSCA Operations policies, procedures, governing regulations.

• Understanding retrocession and commission processing, reviewing structures, computation, payouts, etc. with Transfer Agent and Distributors

• Managing distributor payouts, handling various brokerage requirements/data/reports/MIS from distributors / Internal teams

• Co-ordination with TA, distributors, internal teams for handling queries / complaints.

• Liase with Investment Managers, Directors for various approvals, Fund documentation

• Projects/initiatives on system/process changes for efficient functioning of the operational processes

Knowledge required for the role:

• Knowledge of Gift City Operations would be an added advantage.

• Domain knowledge on Gift City operations, Transfer Agency with specific focus on operational aspects of Fund platforms, retrocessions, computation, payments

Skills required for the role:

• Strong understanding of transfer agency operations, fund structures, and investor/distributor management

• Logical Thinking, Positive Attitude

• Good interpersonal skills and the ability to work with a team in a global/international environment.

• Having focused approach towards handling critical operational activities, process oriented.

• Multi-tasking & able to meet deadlines

Rationale for Hire:

• Business requirement to set-up Client Response / TA Operations in Gift City for expansion

• Addition of this resource will help to streamline the Client servicing, TA processes, focus on new  enhancements / developments, improve efficiency, introduce checks and controls, risk assessment & service enhancement.

Educational Qualifications:

• Graduate / Postgraduate or equivalent degree 

Years of Experience:

• Minimum 2-3 years’ experience

Location: GIFT City