Customer Service Representative - Medical Devices (on-site) - Polish & English speaker

Working at Abbott  

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:  

• Career development with an international company where you can grow the career you dream of. 

• Competitive salaries, bonus potential and excellent package of benefits (sports' card, life insurance, private medical care, stock purchase plan and many others).

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

For our Medical Devices Division we are currently looking for a motivated, people-oriented person to join our great Customer Service team in Warsaw as a Customer Service Representative. The chosen candidates will provide daily support to our clients in Poland. The position is a combination of front-office and back-office duties. This is an office-based role requiring regular presence in our office in Warsaw, Mokotow.

The main purpose of the role:

• Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints.

• Compliant with internal processes and procedures (e.g. Abbott Quality System) and with the applicable legislation. 

• Manage all daily activities in customer service independently.

What You'll do:

• Receive & process orders for all customers which are received by telephone.

• Handle customer complaints and perform investigations.

• Follow up on pricing discrepancies with Customer Service management/Tender department/division manager/sales manager.

• Issue required credit notes for returns and complaints  within the official procedural deadlines.

• Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency.

• PER processing and follow up in collaboration with sales reps.

• Receive & process orders for all customers which are received by e-mail, fax or post.

• Follow procedures related to the receiving, checking and creation of the sales orders/invoices.

• Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicing.

• Issue required credit notes for cross-charges, rebates and price corrections within the official procedural deadlines.

• Master Data Maintenance (customer, materials, prices).

• Actively participate in any required product tracking research when required.

• Support quality and sales department in FSCA (Field Safety Corrective Action) implementation.

Required qualifications and background:

• Secondary school or University degree.

• Knowledge of SAP is strongly preferred.

• Previous experience in Customer Service or similar would be a strong asset.

• Prior experience in international, corporate environment preferred.

• Fluent Polish and English - both written and spoken.

• Knowledge of Microsoft Office.

• Team player with strong communication skills.

• Customer and service orientation.

• Ability to manage multiple tasks and to meet deadlines.

• Sensitive of initiative and adaptability to permanent evolving organizations.

• Sensitive to the importance of the product.

• Ability to work from the office on a daily basis (Mokotow).

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. 

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.