Customer Support Specialist - Italian Speaker - 9 Months Renewable Contract
eng Teleperformance
·Nov 13, 2025
- Location
- , MY
- Type
- Full-time
- Department
- Customer Service
- Experience
- 1+ years
- Closing date
- Today
- Source
- iCIMS
Description
Overview
About the Role
We are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
Qualifications
Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
Proficient in English and Italian (both written and verbal).
Strong communication and problem-solving skills.
Comfortable working in a fast-paced, multicultural environment.
Willing to work on a 9-month renewable contract.
Responsibilities
Key Responsibilities
-
Provide first-line support to business clients via email, chat, or phone.
Manage and resolve B2B inquiries related to orders, accounts, and system usage.
Collaborate with internal teams to ensure timely and accurate responses.
Document all customer interactions and feedback within the system.
Handle escalations professionally and ensure service-level targets are met.
Support process improvements and contribute to continuous service enhanceme
