Customer Service Representative - Traditional Chinese Support - Reservation Project
eng Teleperformance
·May 3, 2024
- Location
- , MY · Kuala Lumpur-Kuala Lumpur, MY
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- iCIMS
Description
Overview
We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative supporting Mandarin-speaking customers. You will be responsible for handling customer inquiries via email, chat, and phone, ensuring a smooth and professional customer experience.
What We Offer:
Career growth opportunities within a global organization.
Visa and relocation assistance available for qualified candidates (if applicable).
A vibrant and inclusive workplace culture.
Qualifications
Proficient in Mandarin (spoken and written) and English.
Strong communication and problem-solving skills.
Previous customer service experience is an advantage but not mandatory.
Able to work on a rotational shift schedule, including weekends and public holidays.
Must be willing to work on-site at G Tower, Kuala Lumpur (near Ampang Park LRT Station).
Responsibilities
Respond to customer inquiries through email, live chat, and phone in a timely and professional manner.
Provide accurate information regarding products, services, and policies.
Troubleshoot and resolve customer concerns effectively and efficiently.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Document and track interactions using internal systems.
Collaborate with other team members and departments to escalate and resolve issues.