Training Coordinator

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

• Reports to

• Reports to E2E training leads for their value stream

• Other relationship

• Liaises with all internal parties necessary to ensure product success: Analysts and Leads, Project Managers, Architects, Release, DevOps, Technical Delivery Managers, PMO, Compliance team, Other Pillar QA Managers
• Works alongside other training resources embedded inside the Scrum teams

• Key accountabilities

• Produce, coordinate and integrate the E2E training content for his value stream
• QC individual product training produced by the Scrum teams
• Coordinate with training E2E lead, training manager and the training delivery manager to deliver training
• Measure training efficiency and improve training content
• Fix training quality issues by addressing incident and continuously drive improvement on training
• Review scrum team documentation and meet with scrum teams to gather info/details on processes and system functionality
• Create/edit transactional training process flows (via Visio) with detailed input from other scrum members

• Key deliverables

• Develop training materials for every product and application they are involved in
• Prepare, test, and sustain Training Environment data for End User Training (EUT)
• Ensure site trainers are prepared and ready for EUT delivery
• Automation target achievement on training material production

• Specific Challenges/KPOs/KPIs/Measures of Success:

• 100% content created in time for EUT
• 100% confidence of site trainer readiness prior to ILT/VILT EUT

• Qualifications and Requirements

• Bachelors or Masters degree

• Key competencies

• People management
• Domain knowledge
• User centered design
• Quality management
• Agile and iterative development
• Process implementation and improvement
• Product Lifecycle Management Process PLMP
• IT environment & skills
• Written and verbal communication
• Presentation skills
• MS Office Suite working knowledge
• SAP Enable Now working knowledge
• Determine training curriculum needed for various business roles/jobs
• Maintain course catalog Access Database for training curriculum per release
• Create course outlines for training courses to determine content and duration of each course
• Create, edit, publish and maintain BPPs (Business Process Procedures) or QRGs (Quick Reference Guide) or video QRGs for all releases (Major and minor (CIP, sustain)) using various tools as appropriate
• Create, edit, publish and maintain ILT/VILT (Instructor Led Training/ Virtual Instructor Led Training) and WBT (Web Based Training) courses
• Engage various stakeholders and mainly DevOps teams to continuously improve training
• Create survey to measure and track training progress and effectiveness for each individual course
• Create/manage training portal folder organization and publishing of all training docs as appropriate
• Perform train the trainer and conduct coaching sessions for site trainers to prepare them to deliver ILT classes, use exercise guides and training data in the training system
• Assist in identification of training environment requirements.
• Test training environment exercises for usability purposes.
• Deliver/support end user training ILT/VILT classes for go-live
• Provide post go-live support for end users

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.