- Location
- PHPSC01 - Pasay (Rhenus Logistics Inc.), Philippines
- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations
- Experience
- 3+ years
- Source
- Workday
Description
Business Unit:
Business Line:
Target Hire Date:
What You Can Expect:
Help the Head of Operations with proper evaluation of team members.
Serve as Backup of the Head of Operations as required.
First escalation of concern/ issues in any transactions.
Submission of reports to the Head of Operations as required.
Responsible for receiving the shipping order from the Principal/ Shipper/ Supplier and completing the Job Instructions from the Sales Department.
The Customer Service (CS) team must review and ensure that the quotation and buying rates are clear.
Send pre-advise to Consignees / Principals (e.g vessel details, documents confirmation)
Responsible for creating jobs in the TMS (for shipments involving parties connected via EDI and shipments for parties not connected via EDI) and accepting EDI from the overseas office.
Pickup/Truck delivery arrangement: Responsible for placing the booking request in RA1. CS should send the request via email and print out the cargo pick-up and delivery instructions form, which should be kept in the job folder for record keeping purposes.
Coordinate and liaise tbetween the sales and documentation teams.
Provide and monitor high-quality service from the origin office to the destination office, while generating on-time reports based on customer requirements.
Arrange Accounts Payable (AP): Obtain AP invoices from creditors, check the correctness of invoices, ensure deadlines for AP invoice creation in TMS are met, book vendor invoices in TMS (AP creation) and process payments.
Arrange Accounts Receivable (AR): Create Rhenus invoices in TMS (AR creation) and ensure deadlines for AR invoice creation in TMS are met.
Secure billing from tje consolidator for preparation of billing to clients or agents.
Prepare journal vouchers for payments to the consolidator and subcontractors.
For COD basis, scan a copy of the billing invoice to the consignee and/or broker based on standard destination charges.
Responsible for accruals and closing of job files.
The job role may include other reasonable duties or tasks needed from time to time.
KPIs adherence in Operational System
Constant monitoring while ensuring the proper setting of milestones / status code under 100% Data Quality.
Meeting of timeframe KPIs for adding new contacts in the Operational system.
Finance-relating document in operation systems, such as Accounts Receivable and Accounts Payable
‘‘In time“ job closing in the operational system.
Knowledge, Skills, and Attributes
Knowledge of local and international freight services and customs policies.
In-depth knowledge of Incoterms.
Experience in Pricing and Procurement-related topics.
Familiar with industry-standard programs and able to operate standard systems relevant to the position.
High level of capability, customer service mindset and data analytical approrach.
Highly motivated to learn new processes, receive feedback and work independently.
Minimal supervision to complete tasks.
Highly trainable, approachable, and professional working attitude.
What You Bring:
ob Qualifications:
Bachelor’s degree in Customs Administration or Logistics/ Transport Management/ Supply Chain or equivalent.
3 - 5 years experience in a team leadership position or similar role.
Extensive knowledge of local and international freight services and customs policies.
Familiar with industry-standard programs and able to operate standard systems relevant to the position.
Excellent negotiation and customer service skills.
Highly motivated and detail-oriented team player and dedicated to providing high-quality customer service
Excellent communication skills in English (and local language) both verbal and written.
