- Workplace
- Remote
- Type
- Full-time
- Department
- Design
- Experience
- 3+ years
- Source
- Freshteam
Description
About Luminary Travel
We are a fast growing ultra-luxury travel planning company that caters to discerning travelers worldwide. We produce only bespoke experiences -- imagine travel haute couture. Whether it's arranging a Villa in Courchevel, a sun-soaked week on the Amalfi Coast, or an African Safari, we work tirelessly to ensure that our clients do not feel bound by the typical constraints of travel.
Our team is dynamic, small, and excited about travel. Our focus is always on the details. We have meticulous organizational skills and precise research acumen. We work together with our clients to help deliver highly customized and curated itineraries so our clients always have a unique and once in a lifetime experience. Our company culture centers around our own deep passion for travel and exploring the world. This mutual love for travel helps us ensure that our clients have the best possible experience at every step of the journey!
Role: Client Services Manager
Employment: Full-time
We are hiring a dedicated Client Services Manager to help spearhead and manage the relationships with our high-touch clients.
This is a role that is 50% client relations and 50% travel planning. The role demands attention to detail, quick turnaround time, and a strong dedication to providing the highest level customer experience possible. The position will involve some off-hours emailing but grants a high level of autonomy as well. The ideal candidate has at least 3 years of working in the luxury travel space (or an industry with similar high-touch clientele) in a client-facing capacity. This person would also be both a fantastic communicator and a committed team player, and receptive to changing processes within our fast-paced team environment.
Location: Remote, within the United States
Responsibilities:
Direct relationship management with clients, demonstrating a first-class commitment to service
Plan, create and manage client itineraries with collaborative team involvement
Discuss and guide clients through their trip planning process
Resolve any and all client issues that may arise with general relationship + trips
Lead your Operating Pod by scheduling daily and weekly check-in’s, ensuring all details are planned and scheduled in a timely manner
Liaise with vendors (properties, operators, guides, and other suppliers) to execute Trip Planning
Manage the procurement of the vendor quoting process and final invoice approval
Verify final vendor invoices for client trips and manage the approval process of vendor invoice payments through established protocols and working closely with accounting
Ensure all fees & payments are received from clients within established timelines
Collaborate with travel operations team from start to finish on trips and delegate tasks as needed
Catalog and manage relevant client and trip information in Salesforce CRM
Monitor client feedback and lead trip post-mortem reviews within your pod
Attend meetings and conferences on behalf of Luminary
Regularly interact with clients to ensure their needs are met
Qualifications:
Bachelor’s Degree or equivalent
Minimum 3 years of Customer Service/Sales experience with high-touch clientele in a Luxury Industry (preferably in Luxury Travel)
Client focused ethos, committed to delivering purely positive outcomes
Exceptional organizational skills with an aptitude for multi-tasking
Strong ability to manage, distribute, and prioritize tasks
Extremely Customer oriented
Competent with software tools and technology
Excellent verbal and written communication skills
Diligent attention to detail
Deep passion/excitement for world travel
Extremely strong time management skills
Self-motivated with a strong work ethic to service clients
Willing to go the “extra mile” to surprise and delight customers
Compensation & Perks:
Competitive Salary
Revenue Share Offering
Healthcare Benefits
401k Offering
Annual Team Retreat
Special access to reduced rates at luxury hotels
Regular, company-sponsored travel on familiarization or “FAM” trips to properties around the world
The chance to be part of a growing, driven company with room for advancement
