Assistant Manager - SOMM

Mandarin Oriental The Landmark, Hong Kong is looking for Assistant Manager to join our Food & Beverage Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, Mandarin Oriental The Landmark, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 109 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job

Based at Mandarin Oriental The Landmark, Hong Kong within SOMM in Hong Kong, the Assistant Manager is responsible for assisting to supervise the day-to-day Restaurant operation encompassing business level projection and promotional activities. Represent the Restaurant during the absence of Assistant F&B Manager. Initiate training for every position to enhance the consistency in service and standards and to assist the manager to achieve departmental goals and total guest satisfaction. The Assistant Manager reports to the Restaurant Manager.

As Assistant Manager, you will be responsible for the following duties:

• Supervise a smooth daily operation and support in administration
• Understand guests’ needs and deliver excellent service
• Handle guest complaints and comments
• Provides professional development to colleagues and leading the team to achieve departmental goal and total guests' satisfaction
• Ensure the restaurant operation in full compliance with all safety and HACCP requirements
• Liaise with kitchen team on a daily basis
• Provide timely training and coaching to the colleagues
• The ability to maintain & communicate important information effectively using the correct channels appropriately
• The ability to listen, give guidance and aid colleagues whenever assistance is required including personal issues
• Assist in other ad hoc projects as assigned.

As Assistant Manager, we expect from you:

• Minimum 3 years of Fine Dining restaurant experience in Michelin Starred. Experience in international 5-star luxury hotels is considered an advantage.
• Well organized and structured
• Strong leadership, communication and interpersonal skills, open mind of different culture, friendly, approachable and sociable
• Motivational with enthusiastic character with excellent listening skills
• Acquire good training and coaching skills
• Good command in English, knowledge in other languages is an advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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