Clinical Administrative Assistant II

Beachwood Family Health and Surgery Center continues to provide the excellent healthcare our patients have come to expect from Cleveland Clinic. At this facility, you will join a team of caregivers committed to serving the east side community with compassion, empathy and kindness. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As a Clinical Administrative Assistant, you will provide comprehensive support to medical staff, helping ensure efficient operations and a safe, high-quality patient experience. Responsibilities and patient interactions will vary based on the provider’s practice and the specific needs of infectious disease care. This role offers a valuable opportunity to collaborate with physicians, nurses, and staff while expanding your knowledge and contributing to the delivery of specialized, patient-centered care.

A caregiver in this position works a hybrid schedule Monday – Friday from 8:00 a.m. – 5:00 p.m. with two remote days and 3 in-office days.

A caregiver who excels in this role will:  

Patient Facing

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.

Administrative

• Respond to provider’s emails and manage staff out-of-office arrangements.

• Respond to referral emails
• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
• Offer IT assistance.
• Arrange and execute all department events and manage incoming mail.
• Take and transcribe meeting minutes.

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or GED

• Three years of office experience in a professional setting or associate’s degree and one year of experience 

• Experience using Microsoft Office Suite products (Outlook, Word, Excel, and Power Point)
• Experience with Medical records
• EPIC training completion within one year of hire

• Completion of on-line Skills Assessment for demonstrated proficiency level. 

• Demonstrate exceptional clerical, communication, and organizational skills. 

Preferred qualifications for the ideal future caregiver include:  

• Associate’s degree

• Typing proficiency with accuracy
• Healthcare experience