Country Workspace Operations Director

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Country Workspace Operations Director

Work Dynamics

What this job involves: 

Accountabilities & Service Delivery

Drive a service excellence culture within the delivery and operational management teams.

Create an environment within the team that drives continuous improvement and innovation.

Work in conjunction with the Country Account Lead to develop a strategic business plan for the delivery of the services and be responsible for the delivery of that plan as required.

Identify and share best practices, identify valuable analytical content and promote it across the organisation and drive standards

Comply with all requirements of the contract and meet or exceed Key Performance Indicators (KPIs).

Ensure the processes and procedures within the account (be they client or JLL owned) are monitored and updated as per the Master Services Agreement (MSA)

Ensure the integrity of the data within the various systems being used to manage the account, including MI and maintenance of system drawings. Escalate any issues as appropriate.

Ensure all contractual and ad-hoc reports are delivered on time.

Regularly engage with the Account’s Engineering, Finance, Sourcing, Small Projects and EHS leads to ensure that schedules are compliant as per the above.

Follow up with vertical entity Leads/site FM teams for data to be collated as required.

Ensuring data accuracy while preparing of all reports.

Sound like you? To apply you need to be: 

Risk Management

Drive a risk conscious culture within the team and ensure that all works meet local and JLL standards for risk identification and mitigation.

Ensure compliance with all Health, Safety, Environment and Risk Management policies and procedures.

Leadership/Self-Management

Actively encourage an environment that supports openness, teamwork, collaboration, performance excellence and personal success.

Gains respect of senior leaders in the Bank.

Gains respect of JLL people and clients.

To achieve excellence by providing outstanding client service.

Monitoring and controlling assigned portfolio activity with a focus on innovations, sustainability and digital transformation for building operations and risk management.

Be the single point of contact for coordinating with market and Entity leads to support sub regional initiatives by driving implementation and delivery.

Assist in providing comprehensive facility, contract and procurement management services to the client;

Contribute to achieving financial and other targets established by the Account Management;

Monitor Key Performance Indicators and Service Level Agreements targets.              

Acts as a role model for Jones Lang LaSalle by behaving consistently with cultural requirements, participating in company activities.

Acts as ambassador and lead by example regarding JLL Code of Ethics.

Strong experience in CRE related sustainability and CNZ

Strongly goal-oriented to meet all performance targets.

Sets objectives and measurable goals and motivates others to achieve them.

Excellent people skills and ability to interact with a wide range of team and client staff.

Knowledge of Occupational Safety requirements.

Strong PC literacy and proven ability to manage daily activities using various systems;

Demonstrated experience with continuous improvement initiatives highly desirable;

Demonstrated experience with client reporting and preparation of reports required.

Works closely with key stakeholders to deliver superior service.

Searches out improvement opportunities and empowers the team to implement them.

Sets stretch targets for self.

Rigorously monitors and manages individual and team performance.

Is able to make tough decisions that resolve problems or improves operations.

Actively searches out opportunities to achieve best results.

Communication

Promotes open, constructive and collaborative relations with all key stake holders at all levels.

Regularly communicates vision, strategy, plans and performance in a clear and motivational manner

Listens effectively and communicates through actions and example.

A minimum of 10 to 12 years’ experience in Facility management, Property or related field, ideally with a Finance Sector Client.

Proven ability to function effectively as part of a team

Proven ability to initiate and follow through with improvement initiatives.

Strong analytical, organization and presentation skills.

Strong finance management

Excellent computer skills including Microsoft suite of products essential.

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

40

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.