Assistant Store Manager

Description

OBJECTIVE

The Assistant Store Manager (ASM) supports the Store Manager in overseeing the day-to-day operations of the store and lumberyard to ensure a safe, efficient, and customer-focused environment. This role helps drive sales, supervises staff, maintains inventory, and ensures compliance with company standards for service, safety, and operations. The ASM serves as a hands-on leader, providing direction to associates, resolving issues, and stepping in for the Store Manager when needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

Leadership & Supervision 

• Assist the Store Manager in leading and developing all store and yard associates.
• Provide coaching, training, and performance input to ensure team success.
• Maintain staffing coverage and assist with scheduling to support business needs.
• Serve as acting Store Manager in the SM’s absence.

Customer Service & Sales Support

• Deliver exceptional customer service to contractors, walk-in customers, and B2B clients.
• Assist in resolving escalated customer issues related to orders, returns, or product quality.
• Support sales teams by ensuring timely communication regarding special orders, product arrivals, and service issues.
• Conduct store and yard walkthroughs to verify merchandising, cleanliness, and safety.

Operational Support & Inventory Management

• Oversee receiving, stocking, staging, and fulfillment of customer and delivery orders.
• Ensure accurate inventory counts through participation in cycle counts and physical inventory.
• Partner with the Store Manager and Purchasing Agent to maintain proper inventory levels.
• Monitor yard flow and ensure orders are pulled, bunked, and staged accurately and efficiently.

Financial & Administrative Duties

• Support the Store Manager in monitoring labor hours, expense control, and shrink.
• Assist with tracking store performance metrics and preparing reports.
• Contribute to process improvement initiatives that enhance customer and associate experiences.

Safety & Equipment Oversight 

• Enforce safety standards in compliance with OSHA, DOT, EPA, and local regulations.
• Conduct and oversee daily forklift and equipment inspections.
• Promote and maintain a clean, organized, and safe store and yard environment.

SKILLS & ABILITIES

• Strong leadership and team-building skills
• Excellent communication and conflict resolution abilities
• Ability to read and interpret invoices, tickets, and inventory reports
• Solid organizational and time management skills
• Knowledge of lumber, building materials, and construction supplies preferred
• Computer literacy and ability to use inventory and POS systems
• Bilingual (English/Spanish or Russian/Ukrainian) preferred

EDUCATION & EXPERIENCE

• High school diploma or GED required; Associate or Bachelor’s degree preferred
• 3–5 years of experience in retail, building materials, or construction-related role
• 1–3 years of supervisory or lead experience required
• Forklift certification (OSHA-compliant) required or ability to obtain
• Valid Driver’s License; CDL Class B preferred

PHYSICAL & WORKING CONDITIONS

• Able to lift and carry up to 50 lbs
• Frequent walking, standing, stooping, bending, and climbing
• Work is performed both indoors and outdoors in varying weather conditions
• Must be able to work a flexible schedule, including weekends and overtime as needed
• Regularly exposed to noise, dust, mechanical equipment, and vehicle traffic

BENEFITS

Available to all Full-Time employees.

• Paid Sick Leave (Sick Pay)
• 401(K) with employer contribution 
• Medical, Dental, Vision, & Life Insurance

SALARY RANGE

$70,000 - $90,000 DOE

Berco Redwood/Berry Lumber, Inc. is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.