WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Job Overview

We are seeking a client-focused and experienced Implementation & Client Service Manager (Manager/AVP) to support the onboarding, implementation, and ongoing servicing of Transaction Banking solutions across Cash Management and Trade Finance.

The successful candidate will serve as a key liaison between clients and internal stakeholders throughout the client lifecycle, from solution onboarding and implementation through to post-sales service support, client engagement, and business growth. The role will focus on delivering an exceptional client experience while driving adoption and utilization of Transaction Banking solutions, including APIs, Host-to-Host (H2H), SWIFT FileAct, e-Banking, Cash Management, and Trade Finance products.

This role requires close collaboration with Relationship Managers, Product Managers, Operations, Technology, and regional teams to ensure successful implementation, high service standards, and long-term client satisfaction.

What you will be doing:

Client Onboarding & Implementation

• Manage the end-to-end implementation and onboarding of Transaction Banking solutions for Corporate, Commercial Banking, Financial Institution, and Multinational clients.

• Coordinate onboarding activities across Product, Operations, Technology, Compliance, Legal, and Relationship Management teams.

• Develop implementation plans, project timelines, testing schedules, and migration strategies to ensure successful project delivery.

• Facilitate solution setup, testing, user acceptance testing (UAT), channel activation, and production rollout.

• Support multi-country and regional Transaction Banking implementations involving multiple stakeholders and jurisdictions.

• Ensure all onboarding and implementation activities are completed within agreed timelines and service standards.

• Conduct client implementation workshops and solution walkthroughs to facilitate successful onboarding and adoption.

• Act as the primary implementation contact for clients, ERP vendors, treasury teams, and technology partners.

• Coordinate testing, troubleshooting, issue resolution, and production migration activities.

• Work closely with Technology teams to deliver seamless digital connectivity solutions and achieve successful client onboarding.

Post-Sales Client Service & Relationship Management

• Serve as the primary service contact for assigned Transaction Banking clients following successful implementation.

• Build and maintain strong client relationships through proactive engagement and regular service reviews.

• Manage client inquiries, service requests, issue resolution, and escalations in a timely and professional manner.

• Partner with Relationship Managers to identify opportunities for increased product utilization, wallet growth, and enhanced client engagement.

• Coordinate with Operations, Product, Technology, and regional teams to resolve service issues and improve client experience.

• Conduct periodic business and service reviews to understand evolving client requirements and identify opportunities for solution enhancement.

What we are looking for:

• Bachelor's degree in Business Administration, Finance, Accounting, Information Technology, Computer Science, or a related discipline.

• Minimum 6–10 years of relevant banking experience in Transaction Banking, Cash Management, Trade Finance, Client Service, Client Management, or Implementation Management.

• Solid understanding of Transaction Banking products and services

• Proven experience in managing end-to-end client onboarding and implementation projects.

• Strong experience in post-sales client servicing, including service reviews, issue resolution, client retention, and relationship management.

• Hands-on experience with API, Host-to-Host (H2H) connectivity, SWIFT FileAct solutions.

• Strong understanding of implementation lifecycles, including solution design, testing, UAT, migration, and post-production support.

• Demonstrated ability to manage multiple projects and client priorities simultaneously.

• Strong stakeholder management skills, with the ability to collaborate effectively across Sales, Product, Operations, Technology, Compliance, and regional teams.

• Excellent communication, presentation, project management, and client engagement skills.

• Strong problem-solving and analytical capabilities, with the ability to identify root causes and drive resolution across multiple stakeholders.

• Experience supporting multinational corporations, regional treasury centres, non-bank financial institutions (NBFIs), payment service providers (PSPs), or large corporate clients would be advantageous.

• Familiarity with SWIFT messaging standards, ISO 20022, ERP integrations, and treasury management solutions would be an advantage.

• Self-motivated, proactive, and capable of working independently in a fast-paced environment.

• Strong client-centric mindset with a passion for delivering exceptional client experience and service excellence.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.