Senior Key Account Manager (Kochani)

What you do

Manage and develop relationships with existing key accounts, ensuring high customer satisfaction and retention

Identify and drive up-sell and cross-sell opportunities to maximize account value

Proactively acquire and onboard new key customers in line with defined sales strategy

Own the full sales lifecycle – from opportunity identification, solution positioning, proposal creation, to contract negotiation and closing

Deliver against assigned revenue, volume, and KPI targets

Prepare and present account plans, forecasts, and performance reports

Act as the primary point of contact between the customer and internal teams (marketing, engineering, finance, operations)

Coordinate internal resources to ensure timely and high-quality service delivery

Lead complex negotiations and manage long-term contracts aligned with customer goals

Resolve escalations and proactively address customer challenges

Maintain deep knowledge of the full portfolio of telecom and ICT solutions

Support and guide cross-functional or virtual account teams when needed

What you offer

University degree in Business, Economics, Telecommunications, or related field

Minimum 5+ years of B2B sales experience, preferably in telecom or ICT industry

Proven track record in managing key accounts and delivering revenue growth

Strong understanding of the Macedonian telecom and business market

Excellent commercial mindset with ability to identify and develop new revenue streams

Strong negotiation, presentation, and stakeholder management skills

Ability to manage multiple complex accounts simultaneously

Excellent analytical skills and experience in reporting, forecasting, and CRM tools

High level of ownership, autonomy, and results orientation

Strong communication and collaboration skills across diverse teams

Fluency in English

Valid driver’s license (Category B)