- Salary
- €150+
- Location
- Lisbon
- Workplace
- Onsite
- Type
- Full-time
- Department
- Healthcare
- Closing date
- Today
- Source
- CareersPage
Description
(German Market) – Premium Coffee Brand
Location: Sete Rios, Lisbon (On-site)
Start Date: Immediately
Schedule: Mon–Fri, 08:00 – 16:00 (No nights, no weekends)
Are you tired of high-pressure call centers? Do you value quality over quantity?
We are looking for a German-speaking Customer Support Specialist to join a world-renowned premium lifestyle brand. You won't just be answering phones; you will be acting as a brand ambassador for customers who love their coffee as much as you love providing an excellent service experience.
Why This Role Is Different:
- Quality First: We focus on premium service, not high-pressure KPIs or call volumes.
- The Atmosphere: Work in a calm, structured environment where the customer experience is the priority.
- Work-Life Harmony: With a consistent Monday-to-Friday, 08:00–16:00 schedule, you'll have your evenings and weekends free to enjoy the Lisbon lifestyle.
- The Product: You'll be supporting a brand that customers genuinely love—premium coffee machines and subscriptions that brighten their day.
Your Daily Impact:
- Be the Expert: Assist customers in German via phone, email, and chat with machine setup, usage, and troubleshooting.
- Manage the Journey: Oversee orders, subscriptions, and delivery logistics, ensuring a seamless experience.
- Problem Solve: Coordinate with technical teams to provide swift, accurate solutions.
- Connect: Build rapport with customers, ensuring every interaction reflects the brand's premium reputation.
What We're Looking For:
- Language Skills: Native/Fluent German (C1/C2) is essential. Good English (B1+) for team communication.
- Mindset: You are calm, empathetic, and solution-oriented. You find satisfaction in helping others.
- Attention to Detail: You enjoy working with structured systems and accurate documentation.
- Bonus Points: Previous experience in e-commerce or customer service is great, but your attitude matters most to us.
The Total Compensation Package:
- Monthly Base: €1,400
- Language Bonus: €150/month
- Performance Bonus: Up to €100/month
- Security: A stable, long-term project with a global brand.
- Growth: Comprehensive training on high-end products and professional systems.
Ready to start a new chapter in Lisbon?
We aren't just looking for a specialist; we're looking for someone who wants to take pride in their work. If you value a professional, balanced, and premium environment, we want to hear from you.
