IT Desk Support Analyst

If you're the kind of person who enjoys figuring out how things work, likes helping people, and would rather walk over to someone's desk to solve a problem than just send another email, American Pest may have a great opportunity for you. We're currently looking for an IT Desk Support Analyst who is eager to learn, ready to jump in wherever needed, and excited to grow their hands-on IT experience in a fast-moving environment.

This role is ideal for someone early in their IT career who wants real exposure to day-to-day technology support across an entire organization - from troubleshooting hardware and software issues to helping employees face-to-face throughout the office. If you enjoy being active, solving problems, learning new systems, and being someone people can rely on when they need help, we'd love to hear from you.

American Pest is proud to offer our employees a host of outstanding benefits!

What You'll Get... We want to help our employees build not just a job, but a lasting career. At American Pest, you'll have access to a comprehensive benefits package designed to support your health, financial security, and work/life balance.

Health and Well-being:

• Blue Cross Blue Shield medical PPO options
• Delta Dental and Vision
• Prescription drug program
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans

Financial Security:

• Competitive hourly pay
• 401(k) Savings Plans (Traditional & Roth)
• Life insurance and short-term disability 100% company paid (with options to buy up)
• Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance:

• Enjoy stable, year-round employment with opportunities for growth
• Paid training
• Paid time off and eight paid holidays
• Opportunities for advancement

What You'll Do...  As the IT Desk Support Analyst, you'll be one of the go-to people helping employees across the company with their day-to-day technology needs. This is a hands-on role where you'll spend time throughout the office troubleshooting issues, setting up and maintaining computers and mobile devices, helping with hardware and software installs, and making sure employees have the tools they need to do their jobs successfully.

You'll gain exposure to a wide variety of IT systems and responsibilities, including wireless networks, mobile device management (MDM), system documentation, and technical process improvement. Along the way, you'll work closely with the IT team to learn new systems, solve problems, and identify opportunities to make technology work better for the organization overall. No two days are exactly the same, which makes the role a great opportunity for someone who enjoys learning, staying busy, and building real-world IT experience.

Who You Are... So, what does it take to be successful as the IT Desk Support Analyst at American Pest? For starters, you'll have prior experience with Azure, Azure AD, and Office365 administration. You'll also have...

• 1-3 years of IT experience (preferred)
• A Bachelor's degree in Computer Science or an IT-related field (preferred)
• Prior experience with Mobile Device Manager solutions
• Proficiency in Microsoft Office, Windows, Networking, Cybersecurity, and PowerShell scripting is ideal (Certifications preferred)
• Familiarity with Android and Apple phones
• Experience with remote desktop applications and help desk software
• Experience working closely with others in a team-focused environment
• The ability to multi-task and prioritize competing responsibilities according to urgency and importance
• Well-developed organization and time management skills
• The ability to read, write, speak, and comprehend English
• Legal eligibility to work in the U.S.

Who We Are... Founded in 1925, American Pest has protected homes and businesses for more than 100 years and today employs more than 450 people throughout the region. As part of Anticimex, a global leader in modern pest management, we're committed to doing the right thing for our customers and our employees.

We believe great teams are built by people who value responsibility, consistency, and treating others with respect. We welcome individuals from all backgrounds because different experiences make our company stronger.

Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:

1. Application submission
2. Short phone interview
3. Schedule an interview and complete our full application
4. Interview in person at one our Columbia, MD headquarters
5. Emailed offer letter, which is contingent on step 6; tentative start date set
6. Criminal background check/drug screening/reference check
7. Official start date confirmed
8. Welcome!

EOE/M/F/Vet/Disabled

American Pest is a Drug-Free Workplace