Operations Support

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Job Summary

 

The Operations Agent 1 is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPI’s. 

 

Essential Functions: 

• Tracking and tracing outbound shipments 

• Inspecting outbound freight 

• Contracting new carriers as needed and assigning carriers and providing load tenders 

• Communicating freight status and any problems to other stations and customers, and updating the system 

• Provide customer service 

• Able to work overtime and weekend on call rotations. 

• Data entry of shipments into transportation management system 

• Quoting, costing and invoicing of international shipments, air, ocean and ground 

• Domestic air and ground routing (including Canada) 

• Contract new carriers 

• Negotiate Freight Rates 

• Develop collaborative carrier relationships 

• Assigning carriers and providing load tenders 

• Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers

Skills/Competencies

• Multi-tasking while maintaining precise attention to detail 

• Excellent verbal and written communication skills 

• Must be able to type 35+ words per minute 

• Must be able to work in demanding, high-volume environment, particularly with email and calls 

• Precise attention to detail 

• Proficient in Microsoft products 

• Must be tech savvy 

 

Education: 

 

High school diploma or equivalent is required 

 

Company Benefits:           

• Medical

• Dental

• Vision

• 401k + Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

Pay Range:  

     

$22.00 - $24.00
 

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.  The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

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