Physician Support Rep III

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

910130 Cardiac Surgery

Work Shift:

UR - Day (United States of America)

Range:

UR URCA 205 H

Compensation Range:

$20.30 - $27.41

Responsibilities:

Using independent judgment and initiative, the position provides administrative support for Faculty members of the Division of Cardiac Surgery, and to the Director, Faculty, and the Administrator. This position requires superior skills to complete a large volume of work under time constraints. The position requires extensive knowledge of Hospital and University Policies and Procedures, strong organizational, communication, and computer skills. This position requires a courteous individual with superior interpersonal and communication skills with internal and external stakeholders.

ESSENTIAL FUNCTIONS

• Support the clinical activities of the faculty members as assigned,
• Communicate with Division Administrator, regarding other operational issues, practice concerns and quality assurance matters. Attend departmental meetings for training purposes or participation in addressing a specific operational issue. Other duties as required
• Schedule appointments, tests, and surgeries, coordinating appointments, tests and consults in preparations for surgery or further clinical work-up. Obtain Authorizations for necessary tests and surgery using insurance portals. Assist team members with obtaining authorization for tests and surgeries. Requires thorough documentation.
• Manage the intake of new referrals through various sources, including eRecord work-queues, faxed referrals and phone calls from outside providers. This requires entering new patients into EMR. Requires thorough documentation.
• Participate in the phone answering system (ACD) to monitor/answer incoming calls to the division main line for physician-practice business related issues. Requires ability to triage incoming calls to determine what action can be taken at the time of the call, what calls should be transferred and what calls should be forwarded to the physician. Requires thorough documentation.
• Coordinates maintenance of patient records including scanning, documentation for billing, completion/submission of documents regarding patient care and insurance. Transcribes, proofreads and ensures accuracy of timeliness of all written materials including medical reports and business correspondence. Demonstrates knowledge of medical terminology, word processing, spreadsheets and presentation software. Research hospital medical records for information requested by physicians, insurance companies and attorneys.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma and 2 years of relevant experience required
• Or equivalent combination of education and experience
• Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated customer relations skills required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.