Senior Technical Account Manager

Location: Bangalore - Indraprastha, India

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others. Over 2200 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors. Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs. The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry.

•    Provide Technical Guidance: Act as an internal technical resource, offering guidance and support to other engineering and support teams across the company. 
•    Manage Customer Relationships: Serve as the primary technical point of contact for assigned enterprise clients, building long-term relationships and understanding their specific network environments.
•    Support Product Lifecycle & Upgrades: Share practical insights from the field with post-production design teams to help update and maintain older systems that are no longer part of the main catalog. 
•    Meet Service Commitments: Take ownership of meeting internal operational goals as well as customer contractual obligations and SLAs. 
•    Hands-on Tuning & Maintenance: Handle the configuration, maintenance, and fine-tuning of Imperva Application and Data Security platforms, including writing security and audit rules.
•    Troubleshooting & Incident Response: Lead deep-dive troubleshooting, incident response, and root cause analysis (RCA) when complex technical issues arise.
•    Proactive System Reviews: Run regular health checks and service reviews. Analyze customer data, support ticket trends, and security alerts to suggest practical ways to improve their security posture.
•    Cross-Functional Collaboration: Work closely with customers, partners, and internal teams (like Development, QA, and Security) to resolve issues efficiently. Help train customers on new product features and write clear technical documentation.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.